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Woods Services Outpatient Intake Coordinator in Langhorne, Pennsylvania

The Outpatient Intake Coordinator will be the first point of contact for patient interface to Woods Community Services Specialty Outpatient programs serving individuals with Mental Health, Intellectual Disabilities, and Autism. The Intake Coordinator provides front desk administrative support including but not limited to completing initial referral, insurance verification and scheduling to ensure optimal program productivity.

  • Processes client requests for program treatment via telephone call or face to face by obtaining demographic information, reason for referral, insurance verification and scheduling of initial assessment.

  • Utilizes customer service skills to provide patient/family orientation, education and intake functions as well as coordination of additional referrals.

  • Coordinates scheduling for all clinical staff ensuring standard productivity levels for each.

  • Maintains up to date referral list on continual basis and triages if applicable.

  • Prior to scheduled appointments check eligibility and obtain any authorizations, pre-certs or referrals required for the visits.

  • Meets with/coordinates with new patients to complete intake paperwork before their first appointment.

  • Act as a liaison with billing and finance to assure that appropriate funding/insurance information is in place for patients in services.

  • Provides administrative support including front desk coverage, scanning, copying, filing, maintaining databases, meeting minutes, scanning ID cards, lab results, consults or other paperwork brought in by the patient.

  • Works as a part of clinical team in contributing to the patients’ needs across the programs and department.

  • Assists management with preparation for various audits.

  • Maintains patient confidentiality and adhere to all HIPPA requirements.

  • All other duties as assigned.

  • Bachelor’s degree in mental health or a related human services discipline with 3 or more years’ experience with insurance verification, managed and commercial health plan procedures. On a case by case basis will consider high school diploma with specific knowledge of required skills.

  • Must be able to demonstrate strong oral and written communication competency, analytical and problem solving skills, and have the ability to work and communicate effectively with other departments, 3rd party payer representatives and family members/guardians of clients.

Requirements:

  • Must be able to use Microsoft Excel and Word.

  • Familiarity with Electronic Health Records.

  • Experience working with insurance verification and patient scheduling particularly in the mental health/IDD setting.

  • Knowledge of medical and behavioral health terminology.

  • Experience with customer service and public relations with patients and their families and dealing with behavior and mental health difficulties both on the phone and in person is required.

  • Ability to work with insurance and managed care companies.

  • Strong organization skills with the ability to multi task and prioritize in a fast paced environment.

  • Able to work independently, sit, stand and lift up 50 pounds.

Job ID: 2022-3541

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