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Vacation Village in the Berkshires Maintenance Technician - 1st Shift in Lanesboro, Massachusetts

This position is primarily responsible for completing basic to advanced maintenance and repairs in accordance with company standards for quality, cleanliness, guest satisfaction and safety. ESSENTIAL DUTIES AND RESPONSIBILITIES: This position is responsible for completing maintenance tickets, conducting routine inspections and preventative maintenance and service, replacement of parts and equipment, as well as other projects that may be assigned by the Maintenance Supervisor and/or the General Manager. COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies: - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even whendealing with emotional topics. - Project Management - Communicates changes and progress. - Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs: Solicits customer feedback to improve service: Responds to request for service and assistance: Meets commitments. - Interpersonal Skills - Focuses on solving conflict not blaming. Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other\'s ideas and tries new things. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar: Presents numerical data effectively; Able to read and interpret written information. - Team Work - Exhibits objectivity and openness to others\' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above own interests; Supports everyone\'s efforts to succeed. - Visionary Leadership - Displays passion and optimism; Inspires respect and trust. - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others - Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment free environment - Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically upholds organizational values. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization\'s goals and values; Supports and respects diversity. - Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision making process; Makes timely decisions. - Motivation - Measures self against standard of excellence. - Planning/Organizing - Uses time efficiently. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. - Must like to deal with the public - Must be customer service oriented We offer generous employee benefits which include: - Health, dental and vision insurance - Paid time off (including a birthday holiday!) - 401k with generous employer match. - Resort Discounts nationwide

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