Experience Inc. Jobs

Summary

.9 FTE

Job Description

POSITION SUMMARY:

The New Employee Orientation (NEO) Program Coordinator plays a critical role in the oversight, preparation and delivery of the Penn Medicine LG Health New Employee Orientation Experience. This individual successfully facilitates the coordination and delivery of the new employee orientation (NEO) and NEO 90 programs. Supports the organization’s mission and strategies through the delivery of workforce training programs with a particular focus on future employee pipeline programs. Acts as a resource for new employees and promotes growth and development.

Hybrid Work Environment: Required to work in office minimum of three (3) days per week. Remaining time can be worked in a remote environment.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Coordinates and facilitates the NEO and NEO 90 programs for newly hired Lancaster General Health employees . Includes, coordination and scheduling of NEO sessions with participating staff members and presenters; coordinates the preparation of NEO materials; reviews and updates curriculum of NEO and other workforce training programs with applicable parties, at least annually, to ensure materials are current and relevant to the organization. Provides feedback to NEO facilitators, to promote growth and development, as well as improve overall employee experience.

• Participates in collaborative calls with the internal Recruitment team on finalizing the new employee class rosters for each upcoming Orientation Program.

• Ensures all program supplies are ordered routinely and timely, as communicated by program facilitators.

• Ensures Room Set up is completed in time for Monday’s Orientation program.

• Facilitates the orientation program, assisting with new employee questions and providing in room support for the computer log in/access process.

• Serves as primary point-of-contact for all new employee onboarding related questions/concerns and triages HR related requests appropriately.

• Responsible for the scheduling of future Orientation Program sessions and communications to employees/managers.

• Communicates “post-session” orientation survey to new employees for feedback and insights for areas of improvement. Analyzes, interprets and communicates trends to the Program Facilitators as appropriate.

• Provides Penn Key administration and prepares Learning Management System Access and communicates access information to new employees. Working within PM LG Health’s Learning Management System (LMS).

Coordinates the Lunch with the CEO program monthly with new employees at their six month anniversary of employment with LG Health. Responsible for all facets of the program including employee communications, coordination of rooms and catering, slides for the luncheon, talking points for CEO, scheduling and final pre and post program project management to ensure overall success and best employee experience. Leverages insights from luncheon about employee experience and works with Manager to ensure employee sentiments addressed if not already incorporated within other initiatives.

Future Employee Pipeline Programs - Partners with Manager of Engagement, talent team and other key stakeholders in the design, development and coordination of future employee pipeline programs such as Bright Futures and Tec Centro and any additional programs that may be developed. In this capacity provides program design and coordination to ensure seamless implementation of the programs. Performs activties such as program development, scheduling, orientation, communications with those enrolled, communications with program facilitators, ensuring program sessions/events run smoothly with any appropriate follow up.

Assists Talent Development and OD Senior Director with program support of leadership development programs.

SECONDARY FUNCTIONS:

• Serves on a rotation with other HR resources at the Employee Service Center as needed.

• Helps design, promote, deliver and coordinate other initiatives related to New Hire Onboarding and overall New Hire Experience.

• Other projects as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Associates Degree in a Related Field

• Ability to communicate effectively with various workforce segments of a healthcare organization.

• At least one (1) year experience delivering workforce training programs

• At least (3) years’ experience in a Human Resources, Customer Service, or Office Administration position

• Customer-Service oriented; positive attitude.

• Ability to adapt to change in a fast-paced environment.

• Ability to Multi-task. Demonstrated experience effectively managing time and prioritizing projects in various stages of completion.

• Superior organization skills.

• Effective oral and written communication skills.

• Strong attention to detail.

• Excellent computer skills (Microsoft office programs).

PREFERRED QUALIFICATIONS:

Bachelor’s degree in related field.

COGNITIVE REQUIREMENTS

Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others. From the following statements, select the one that applies and delete the others.

The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material. From the following statements, select the one that applies and delete the others.

A large portion of this position requires reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought. From the following statements, select the one that applies and delete the others.

The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act. From the following statements, select all that apply and delete the others.

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies Add additional if appliciable.

Software: Microsoft Office Products Add additional if appliciable.

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement : Select a category based on % of time listed above for each of the following body position/movements:

• Sit: Frequently

• Stand: Frequently

• Walk: Frequently

• Bend: Occasionally

• Push: Occasionally

• Pull: Occasionally

• Kneel/Squat: Occasionally

• Reach: Occasionally

• Twist: Occasionally

• Balance: Occasionally

• Climb: Rarely

Lifting: Degree of physical exertion is : Moderate , exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Sensory Abilities specifically required: Delete following sensory abilities that do NOT apply, if any.

• Vision

• Hearing

• Touch/Feeling

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Select one of the following statements and delete other.

Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.