Job Information
Hajoca Corporation Customer Service Representative - 7478 in Lancaster, Pennsylvania
Customer Service Representative - 7478
DESCRIPTION/RESPONSIBILITIES: Weinstein Supply is one of those trade names and is looking for a Customer Service Representative at their Lancaster, PA location .
Pay for Customer Service Representative is between $20 and $30 per hour at this location.
About the Role: You will: * Accurately process Sales Orders and Bids generated through telephone sales transactions. * Assist customers who pick up their order at our Profit Center. * Find innovative ways to grow sales with existing customers and become their trusted advisor. * Identify opportunities for value-added services and articulate our solutions. * Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction. * Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure. * Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk. * Complete various daily, weekly and monthly reports. * Support the Product Manager's activities as needed. * Successfully complete required safety and compliance training programs as assigned. * Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
About You: * Experience in customer service or inside sales * Knowledge of products sold in the Profit Center preferred * Valid driver's license * 3+ years of wholesale selling experience * knowledge of plumbing products such as faucets, water heaters as well as pipe and fittings
Our ideal candidate will also: * Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data. * Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills. * Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. * Build influential relationships and trust with customers and vendors through open and interactive communication. * Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. * Be able to build positive working relationships and inspire teamwork with co-workers. * Be able to learn and operate the computer related systems used to process orders. * Be able to learn to operate warehouse material-handling equipment. * Read, write, speak, and understand English. * Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Full-time benefits (for team members working 30 or more hours per week): * Medical, dental, vision, and prescription coverage * Accident and Hospital Indemnity coverage * Life insurance and Long Term Disability * Pre-tax accounts for healthcare and dependent care * Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) * Paid pregnancy and parental leave * Paid day of community service
Full-time and part-time benefits: * 401(k) * Retirement cash account with company contributions * Targeted training programs focused on your personal and professional growth * Company wellness program * Employee discounts * College tuition benefits
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.
EEOC Statement
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful submit of a criminal background investigation subject to any federal, state and local laws.
Other details * Pay Type Hourly