Job Information
Pierce College IT Customer Support - Entry in Lakewood, Washington
Position Summary
*This position is open until filled. Priority consideration given to applications received by 5:00 p.m. on Friday, May 10, 2024. * *The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. *
The Information Technology Department is a customer service support organization. Its mission is to provide students, faculty and staff with current technology and support for technology that will increase their abilities to learn, teach and administer the college. Long-term, we strive to support Pierce College District's growing dependence on technology and the associated increase of customer expectations for capacity, availability, reliability, and access.
The district IT Customer Support - Entry provides technical support to Pierce College students, faculty, and staff at the main campus and remote education centers. This is a Tier 2 Customer Support Unit responder performing complex issue resolution for incoming help requests from the end user: installing and upgrading software, installing hardware, configuring systems and applications. Reporting to the District Network and Telecommunications Manager, this position actively supports and engages in Pierce College's goals for equity and inclusion in order to provide access and support for our diverse community of learners and our goal of becoming an anti-racist institution. This position requires regular and consistent attendance.
*[About the District:]{.underline} *
Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023.
Want a feel for our District? Take a peek with aerial campus views!{rel="nofollow" target="blank"}
*Pierce College Fort Steilacoom *
Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.
Pierce College Puyallup
Located on an expansive site with 125-acres of wooded land with beautiful hideaways.
*Pierce College at JBLM *
Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country.
*Our colleges enjoy a strong presence in the communities in which they serve and participate in numerous partnerships with business, community, government, and educational organizations. *
Essential Functions
*The district IT Customer Support - Entry position will perform their duties while actively supporting Pierce College's integrated institutional values and core themes in the advancement of the Information Technology and Infrastructure Division including, but not limited to: *
- Actively advance Pierce College's goals for equity and inclusion to provide access and support for our diverse community of learners.
- Contribute to an engaged and supportive team with shared accountability for the equitable success students, staff and faculty.
- Participate in committees and task forces to ensure collaboration on reducing barriers and advancing equitable access, opportunity, and success.
- Other duties as assigned to support the mission, goals, and objectives of the college.
The following represents a va