Experience Inc. Jobs

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. The Coworker Experience Consultant is an integral part to our best in class shared services function within Coworker Success (CWS). The CWE Consultants are a team of coworkers that drive for efficiency in all that CWS does. These coworkers are responsible for building and providing the foundation on which we build our operating model. They will serve as a key resource to CWE and Coworker Success (CWS) leaders in driving high quality coworker experience and ongoing operational effectiveness in service delivery. The CWE team is comprised of the following groups: coworker support services, people leader services, knowledge, and process optimization. This role will be responsible for providing inquiry and issue resolution support for CDW coworkers and contractors. Key Areas of Responsibility Responding to inquiries assigned through the ServiceNow case management system within designated SLAs. Leveraging knowledge base articles and resource guides to provide information and guide coworkers on how to complete processes and transactions in systems. Instruct coworkers related to HR processes including on-boarding, off-boarding, payroll, general benefits inquiries, leaves of absence, verification of employment and unemployment claims processing. Identifying opportunities for process or knowledge improvement as a direct result of the interaction with the coworker, refining the CWS portal to drive self service capabilities. Provide best in class support by demonstrating our "Coworker First" pillar of our CWS Guiding Principles at all times. Analyze, categorize, and log the received inquires according to defined procedures. Complete necessary research to advance inquiries that are complex or have individual focus to next level of support or identified subject experts. Support coworkers and leaders via the ServiceNow case management system, email, and calls where necessary. Collaborate within CWS functions to identify and drive improvements of CWE service delivery and operational effectiveness. Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data. Adapt readily to changing priorities; offering solutions to challenges or problems as they occur. Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication and decision-making skills. Participate in CWE project work as assigned by the leader. Additional responsibilities as assigned by the leader. Other Responsibilities Collaborate with internal and cross-functional teams to manage Contingent Worker maintenance in Workday Representation as the "voice of the associate", identifying opportunities to optimize the user experience and driving teams to configuration and functionality decisions that address them. Education and/or Experience Qualifications Bachelor's degree and 3+years experience in HR OR 7 years experience in HR Required Qualifications Solid understanding of procedures and concepts within HR and a basic knowledge in related job disciplines. Demonstrates appropriate cross-functional interaction necessary for successful outcomes. Provide quality results within required deadlines. Handle sensitive and highly personal information daily and maintain confidentiality. Understand and execute CWS procedures and policies. o Identify areas of process improvement or efficiency. Strong communication (verbal, written and non-verbal), listening, and problem-solving skills. Aptitude for helping coworkers while driving a positiv