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ABB INC Commissioning Field Service Technician in Lakewood, Ohio

Commissioning Field Service TechnicianTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. This is a position with global grade 16 This position reports to Commissioning Service Manager Your role and responsibilities Provide site service to ensure safe and efficient plant operation utilizing the ABB's Distributed Control System Commissioning activities including project support, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction) Troubleshoot low complexity to medium complexity tasks associated with the distributed control system hardware, software issues and manage technical support requests on the customers behalf to optimize system performance Maintain customer database by logging each call and the support provided Suggest ABB solutions to enhance system performance and expand scope of value add service to the existing contract Effectively communicate with all site stakeholders to ensure all project services meet or exceed expectations Respond to customer questions, issues and inquiries with accuracy and timeliness. Maintain a follow up system with customers to ensure the technical advice provided was effective Support projects for hardware and software upgrades, system modifications and additions both on line and off line Qualifications for the role Associate degree desired or comparable military technical training and minimum 2 plus years of relevant experience or a special combination of education and experience and or demonstrated accomplishments will be considered A good working knowledge of Microsoft, networking, cyber security and ABB 800xA Distributed Control System is a plus Formal training, on the job training and mentorship will be provided to instill confidence in providing outstanding field service support Self motivated and self directed to accommodate numerous customer responsibilities. Must be willing to maintain overnight travel of 80% Process automation work experience. Understanding of systems maintenance, configuration and process control is ideal A demonstrated commitment to excellence, effective communication, problem solving, teamwork, technical orientation, customer focus and a professional attitude Applicants must speak fluent English, have a legal driver's license Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Wellbeing program Disability insurance Healthcare plan More about us ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.