Job Information
Publix Full Time Customer Service Representative, CQA - Lakeland in Lakeland, Florida
30298BR
Position Title:
Full Time Customer Service Representative, CQA - Lakeland
Department:
Corporate Quality Assurance
Location:
Lakeland, FL
Description:
The purpose of this position is to investigate reported customer complaints regarding issues with products sold at Publix and to ensure all necessary information is accurately captured. Position is also responsible for securing physical evidence related to product complaint cases and as needed referring cases to Risk Management Customer Claims Unit (CCU).
processing customer complaints regarding issues with national brand, private label, manufactured and retail altered products
preparing reports upon business and customer demand
processing regulatory action taken with a retail store
responding in a professional manner to customer complaints
Req ID:
30298BR
Hours of Work:
8:00 am - 4:30 pm, Monday - Friday
Facility:
Lak George Jenkins Building / Chart Warehouse B001
State:
Florida
Frequency of Pay:
Weekly
Travel Frequency:
0%
Minimum Base Pay:
18.00
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
Address:
1936 George Jenkins Blvd
City:
Lakeland
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Maximum Base Pay:
24.85
Required Qualifications:
1 year of customer service or retail experience
excellent attendance and punctuality
excellent written and verbal communication skills
ability to remain flexible and calm in stressful situations and handle highly confidential and sensitive information
ability to prioritize work, work under deadlines and handle a high volume of work accurately
accurate computer typing skills at 40-50 wpm
strong computer skills including Microsoft Word, Excel, Outlook, Internet Explorer and Adobe Acrobat
willingness to work flexible hours which may include extended periods of time, holidays and weekends
enthusiasm, initiative and pride in work
must have good human relation skills (the ability to work well with others and be a team member)
excellent interpersonal skills and the ability to communicate effectively with all levels of the organization
Preferred Qualifications:
2 years of customer service or retail experience
Publix Retail experience
Bi-lingual Spanish/English
Potential Annual Base Pay:
37,440 - 51,688
Zip Code:
33815-3760
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)