Job Information
MyFlorida CHILD SUPPORT CASE PROCESSING ANALYST - 73004920 in LAKELAND, Florida
CHILD SUPPORT CASE PROCESSING ANALYST - 73004920
Date: Feb 20, 2025
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 847258
Agency: Department of Revenue
Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73004920
Pay Plan: Career Service
Position Number: 73004920
Salary: $37,759.92 - $43,904.16 / Annually
Posting Closing Date: 02/26/2025
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Florida Department of Revenue
Child Support Program
Child Support Case Processing Analyst (Revenue Specialist II)
Lakeland
This is an Internal Agency Advertisement
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .
JOB SUMMARY:
This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with legal services providers, other states, employers, and other business partners
Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS:
Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
SPECIAL NOTES:
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
Standard workday of 8am – 5pm, Monday through Friday.
SALARY: $37,759.92 - $43,904.16.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Teresa French, (321) 347-3102,Teresa.French@floridarevenue.com.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Location:
LAKELAND, FL, US, 33801 LAKELAND, FL, US, 33813 LAKELAND, FL, US, 34761 LAKELAND, FL, US, 33808 LAKELAND, FL, US, 33815 LAKELAND, FL, US, 33803 LAKELAND, FL, US, 33809 LAKELAND, FL, US, 33811 LAKELAND, FL, US, 33805
Nearest Major Market:Lakeland