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UnitedHealth Group Behavioral Health Care Manager - PolyClinic in Lake Stevens, Washington

$10,000 Sign-on Bonus for external candidates

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The Everett Clinic is a nationally recognized physician group known for offering high-quality health care services while lowering the overall cost of care. The Everett Clinic operates 30 care sites throughout King, Pierce, Skagit, and Snohomish counties. Together, we care for more than 330,000 patients. Since 2019, The Everett Clinic is part of Optum, and together, we're making health care work better for everyone.

The Behavioral Health Care Manager is a core member of the Collaborative Care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team. The Behavioral Health Care Manager is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental and medical health providers.

This opportunity is available in the Family & Internal Medicine department at the following sites: Founders Building, The Polyclinic Madison Center, Lake Stevens, Smokey Point, and Harbour Pointe.

This role is 1.0 FTE.

Primary Responsibilities:

  • Support the mental and physical health care of patients on an assigned patient caseload

  • Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers

  • Screen and assess patients for common mental and health disorders. Facilitate patient engagement and follow-up care

  • Provide patient and family education about common mental health disorders and the available treatment options

  • Systematically track treatment response and monitor patients (via video, in person or by telephone) for changes in clinical symptoms and treatment side effects or complications

  • Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment

  • Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g., positive parenting support or anxiety management) as clinically indicated

  • Participate in regularly scheduled caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, in person or via Electronic Health Record

  • Track patient follow-up and clinical outcomes using a registry; document in-person and telephone encounters in the registry and use the system to identify and re-engage patients

  • Document patient progress and treatment recommendations in EHR and other required systems to be shared with medical providers, psychiatric consultant, and other treating providers

  • Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care

  • Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, mental health specialty care)

  • Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload, if applicable

  • Provide brief, in-person individual interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's degree in a mental health-related field

  • LICSW, LM (LMHC), or LF (LMFT); LSWAIC, LMHCA, or LMFTA also considered

  • AHA-BLS certification

  • 2+ years of post-graduate experience

  • Experience with screening for common mental health and/or substance abuse disorders

  • Experience with assessment and treatment planning for common mental health and/or substance use disorders

  • Working knowledge of differential diagnosis of common mental health and / or substance abuse disorders, when appropriate

  • Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation)

  • Proven ability to work with patients by telephone and video, as well as in person

  • Proven ability to effectively engage patients in a therapeutic relationship, when appropriate

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Proven ability to maintain effective and professional relationships with patient and other members of the care team

  • Demonstrated ability to collaborate and communicate effectively in a team setting

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Washington Residents Only: The salary range for Washington residents is $56,300 to $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.