Job Information
Insight Global IT Enterprise Support Engineer in Lake Oswego, Oregon
Job Description
The IT Enterprise Support Engineer is responsible for providing services for our internal customers around the assigned scope of work: this includes installations of desktops, laptops, and mobile devices, maintaining all related systems up to date with upgrades and security resolutions, and responding to requests and issues with an appropriate sense of urgency and a focus on quality experience. This role supports IT services that meets or exceeds negotiated service levels. In addition to working with business units based in the US and with those in satellite offices, this role also collaborates with other IT Teams: network, server, security, applications, and our teams in Mexico where leverage is beneficial. This role provides support to our internal customers and collaborates with team members to innovate new ways to work, with an aim to provide excellent customer service and support that consistently meets internal customer needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1-3 year of relevant experience in IT support at 1st and 2nd level within a Corporate IT support environment
Ability to travel internationally and domestically
Ability to address and support customer needs and the end user experience
Advanced understanding of service desk and customer support environment
Ability to organize and prioritize multiple projects and information with accuracy and urgency
Ability to make decisions and solve problems using sound inclusive reasoning and judgement, proactively anticipate needs and prioritize action steps
Ability to tolerate ambiguity in a constantly changing environment
Ability to analyze and find solutions to difficult or complex issues
Ability to set goals independently and take initiative to accomplish them, while collaborating and contributing in a team setting
Knowledge in MS Windows 7 & 10, iOS, MS Office 2013/365
Working knowledge of mobile devices (Android, iPad, and iPhone).
Ability to discover the root cause of problems in order to identify appropriate solutions * Proficiency in Active Directory, Webex, Virtual desktop environments, Anti-Virus and endpoint protection tools.
Knowledge of mobile device management and safeguarding company owned data
Knowledge of MS SCCM and networking.
Knowledge of Endpoint protection, Anti-Virus, backups/restore, AD skills including Azure and O365, MS 2003 -- Current.
Knowledge of remote access capabilities to large enterprise systems based on role-based access and security model. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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