Mercy Health System - WI Food Service Assistant = 236 in Lake Geneva, Wisconsin
JOB SUMMARY * Performs daily kitchen / cafeteria duties to provide a safe clean and sanitized environment for our patients, residents, customers, and partners with quality service in mind. Dishes and assembles food items. Sets up, delivers and picks up patient trays. Operates dish machine. Washes pots & pans. Operates, cleans and sanitizes other kitchen equipment including cooking equipment as needed. Replenishes stock. Maintains a clean work area. Performs cashier duties as needed. Has the ability to work in a fast paced environment. Performs other duties as assigned. May work alternate shifts, weekends and holidays. May be assigned overtime during peak periods. Maintains flexibility in scheduling and work/area assignments according to department and system needs. *ESSENTIAL DUTIES AND RESPONSIBILITIES * ? Reads patient tray ticket orders and places items on trays. ? Delivers / serves patient trays, snack and supplements Assist patients with opening any items ? Collects and stacks dirty dishes on cart and returns cart to kitchen. ? Operates dish machine ? Performs daily / weekly cleaning tasks ? Washes and sanitizes dishes, pots and pans, and kitchen equipment including emptying grease traps, filtering hot oil with mesh strainer, changing oil in fryers, cleaning filters and hoods, and cleaning walls, floors and piping as needed. ? Serves cafeteria customers ? Operates cash register ? Replenishes stock ? Takes and records food temperatures ? Takes and records equipment temperatures ? Cleans and sanitizes work area, tables, and cabinets. ? Collects and places garbage and trash in designated containers. ? Follows scripting when delivering patient trays ? Adheres to department safety and sanitation regulations ? Use protective barriers (gloves, apron, and proper hair coverings) ? Excellent customer service skills needed when delivering patient trays *COE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. * *Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. * *EDUCATION & EXPERIENCE * High school diploma or equivalent preferred. *ADDITIONAL REQUIREMENTS Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. * *OTHER SKILLS AND ABILITIES * Good interpersonal / communications skills * LANGUAGE SKILLS Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-to-one to other employees of the organization Ability to communicate with others in a positive manner MATHAMATICAL SKILLS Ability to add and subtract. Ability to perform these operations using units of American money, weight measurements and volume. * *REASONING ABILITY Ability to apply common sense understanding to carry out instructions. Ability to deal with problems * *COMPUTER SKILLS Basic computer knowledge needed WORK ENVIRONMENT * While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts and extreme heat. Exposure to chemicals for cleaning purposes. The noise level in the work environment is usually moderate to loud. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. *AGE OF PATIENTS SERVED ? Neonate (birth – 28 days) ? Infant (29 days – less than 1 year) ? Pediatric (1 year – 12 years) ? Adolescents (13 years – 17 years) ? Adult (18 years – 64 years) ? Geriatric (65 years and older) ? Non-Specific Task (N/A) * *INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. * *WORK CONTACT GROUP * Public, patients / residents, physicians, and other hospital and clinic personnel *SPECIAL PHYSICAL DEMANDS * *The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. This is considered heavy work. While performing the duties of this job, the employee is constantly required to stand and walk. The employee is frequently required to use hands to finger, handle, and feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit; climb and balance; stoop, kneel, crouch, and crawl; taste and smell. The employee must exert 25 to 50 pounds frequently and 50 to 100 pounds of force occasionally. Good manual dexterity to operate kitchen equipment. Specific vision abilities required by this job include frequent close vision, distance vision, color vision, peripheral vision. Occasional depth perception and ability to adjust focus. LEVEL OF SUPERVISION Work is performed according to detailed and specific instructions.