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Overview

Pactiv Evergreen Inc. (NASDAQ: PTVE)is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

All information will be kept confidential according to EEO guidelines and applicable laws.

Responsibilities

The Regional Manager, IT Tech Ops reports, at their assigned locations as well as managing work effort for projects supported by PTVE IT.  Locations and responsibilities will include, but are not limited to Manufacturing Sites and Warehouses. This Manager will be responsible for direct supervision, leadership, and coaching of remote and local IT site support Technicians and IT Analysts to ensure that business needs are met within SLA’s, while adhering to policies, procedures, and methodologies.  Additional responsibilities will require cross-functional IT infrastructure knowledge in order to lead and participate in projects within the company at various locations as well as the ability to partner and build relationships with key stakeholders in the field.  This Manager will work closely with IT leadership and support teams for direction on tactical planning across all business units and provide direction to other site support team members on these projects. 

DESCRIPTION OF ESSENTIAL FUNCTIONS:  

• Manage a staff of local and remote IT Analysts in their respective Region.

• Provide leadership, allocate resources, align activities and drive an accountability-mindset within team to meet departmental objectives and support the company’s strategic direction.  

• Establish annual goals and objectives, evaluate performance, recommend and implement corrective actions as needed. 

• Regularly monitor and report on key service metrics for assigned areas and inform the organization of trends and challenges encountered by the end-user community.   

• Instill a customer service-oriented mindset focused on meeting customer needs and delivering IT support to the end-user community.   

• Develop and maintain strong working relationships with key stakeholders and other client groups.

• Promote the use of ITSM best practices and recommend improvements to better align the organization with current ITSM/ITIL methodologies.  

• Develop staff members through coaching, mentoring, and training to remain current with technologies, best practices and updated processes and procedures.  

• Foster opportunities for continuous improvement.  Contribute to the justification and implementation of tools to improve operating efficiencies and performance. 

• Oversee all aspects of break/fix and service requests for assigned area of responsibility including assignment, ticket documentation, customer interaction, and collaboration with other teams to ensure resolution meets expected quality and SLOs/SLAs. 

• Manage team in identifying technical or operational issues, including communication and escalation within the organization and business units as necessary.  

• Lead multi-discipline root cause investigations that impact assigned area of responsibility. 

• Lead small to medium size infrastructure projects across multiple locations to ensure completion on time, within budget and expected quality.   

• Create project budgets and maintain project forecasts for resources. 

• Negotiate with staffing and project vendors as needed, in conjunction with IT Procurement and/or project sponsors. 

• Keep current with industry direction on technology changes with a focus on cybersecurity threats and vulnerabilities. 

• Adhere to all IT and company policies, practices, and processes.  

Qualifications

Education:  

• Bachelor’s degree in computer science or technical field or equivalent work experience  

• Project Management certification is a plus 

Experience:

• Minimum of 5 years of increasing responsibility in technology or support services within office, manufacturing and warehouse environments. 

• Experience in IT Site Support, directly or indirectly overseeing teams that manage daily IT support operations, including PC and software deployments, network equipment, servers, printers, etc. 

• Demonstrated ability to manage operational work, project work, and other assignments, while meeting individual and team objectives and timelines. 

• Experience working in one or more ITSM tool suites, especially Incident, Problem, and Change Management. 

• Experience in Microsoft SCCM or similar desktop management tools.  

• Solid working knowledge of Microsoft Active Directory, DNS, DHCP, etc. and troubleshooting cross-system issues.  

• Experience using project management tools and methodologies. 

• Vendor management experience, including contract oversight and management. 

Knowledge/Skills/Competencies:  

• Excellent interpersonal skills with demonstrated ability to build relationships and work with people at all levels with patience, understanding, responsiveness, and professionalism.  Networks efficiently, builds trust and is able to effectively facilitate discussions between various IT disciplines and end users. 

• Ability to communicate clearly and consistently, both in written or verbal form, to individuals at all levels within the organization.  

• Customer-focused, quality and results-minded leader with a proactive approach to identifying, analyzing, and resolving issues ahead of impact to end-users.  

• Strong business acumen, analytical, problem solving, and critical thinking skills to drive efficiencies and continuous improvements. 

• Effective team builder with ability to foster collaboration and accountability between IT and business teams.  

• Ability to promote the introduction of new technologies while ensuring impact to users and the business is understood and minimized. 

• Ability to perform well under pressure and stressful situations.  

• Ability to operate in ambiguous situations and be flexible as the organization changes and grows. 

• Use discretion in the handling of confidential data. 

• Travel up to 60% and may include international. 

Job Locations US-IL-Lake Forest

ID 2024-24524

Category Information Technology

Position Type Full Time

Pay Type Salaried