Experience Inc. Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Customer Service and Troubleshooting functions belong to the Global Business Services - Procure to Pay (P2P) organization. This position is in charge of providing resolution to all assigned incoming cases on a quickly and accurately manner, demonstrating knowledge of the end-to-end process with utmost focus on customer service.

This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require a sophisticated level of independent work, judgment, and/or decision-making.

Main Responsibilities

• Delivers customer service and issue resolution to our internal customer problems;coordinate different cases across departments; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.

• Ensures that documents are processed accurately and timely; maintains data tracking logs for metrics, production and compliance reporting; verifies the accuracy of supporting documentation used in exceptions

• Contributes on quality control by reviewing documentation for accuracy and ensuring adherence to legal and regulatory requirements; raises any quality issues or concerns to management by identifying data trends and system/process issues, and communicates successfully with relevant parties. Also actively gives suggestions for process improvement and conducts quality checks on processed documents.

• Completes assigned work and priorities using policies, data and resources; collaborating with managers, co-workers, internal clients and others involved in the processes.

• Adheres to company policies, procedures, and standards of ethics and integrity by implementing relevant action plans.

• Encourages open communication through the open-door policy and consistently applies these guidelines in the execution of processes.

• Maintains involvement and communication through phone, email, chat with internal customer and suppliers.

• Seeks out ways to improve and enhance department processes, aiming for continuous improvement and the implementation of effective strategies.

• Provides support and makes any other request that is required by the company's needs.

Basic Requirements

• Professional Technician or university high school student in Accounting, Finance or Business Administration.

• Proven ability in accounts payable, procurement or customer service.

• Shared Service Centers experience is desirable.

• B2 level of English. Proficient in English written and spoken.

• Intermediate in MS Office: Excel, Word, Power Point.

• ERPs experience (Oracle, SAP, JDEdwards, Mainframe).

Competencies

• Offers trust among on-site and off-site customers.

• Adopts continuous improvement using the internal model to improve processes and solve problems.

• Works to meet business objectives.

• Proactively seeks options for development and can be challenged using both formal and informal development channels.

• Understands the stages of their job and demonstrates strong business and process knowledge.

• Develops relationships and partners with others to achieve goals.

• Relates openly, comfortably, and professionally with different people.

• Demonstrates professional standards (punctuality, efficiency, attention to detail, integrity) and ensures tasks are completed.

• Places high value on safety in the workplace for both self and others.

• Seeks appropriate information and uses tools to solve problems, prior to deciding.

At Thermo Fisher Scientific, we are driven by our mission to enable our customers to make the world healthier, cleaner, and safer. As an Accounts Payable Representative III, you will have the opportunity to contribute to this mission by ensuring the flawless execution of accounts payable processes. Your work will directly impact the success of our organization and its ability to compete in the global market.

We pride ourselves on our inclusive and collaborative culture, where every voice is valued, and ideas are encouraged. We believe that diversity and inclusion are essential for encouraging innovation and driving business success. As an equal opportunity employer, we are committed to providing a workplace that is free from discrimination and harassment.

Apply today and be part of a company that is making a difference!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.