Job Information
Catholic Health Intake Coordinator LIFE PACE in Lackawanna, New York
Salary: 18.42-27.64 USD
Facility: LIFE PACE OLV
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours:
Flexible 8:00am-4:00pm, 8:30am-4:30pm or 9:00am-5:00pm M-F. May have occasional evening or weekend as needed to meet needs of the position and department.
Summary:
The primary purpose of this position is to increase enrollment of potential participants to Catholic Health's LIFE Program, a Program for All-Inclusive Care for the Elderly program while incorporating the philosophy and mission of Catholic Health. This position will be responsible for receiving pre-enrollment information from individuals who express an interest in the LIFE program. This includes providing an explanation of LIFE, eligibility requirements, the philosophy and mission of the program as well as the services provided. Conducts facility tours, in-home intake assessments and program education. Works collaboratively with Community Liaison to build relationships with community referral sources and other key stakeholders. Must possess strong interpersonal communication and customer service skills related to a geriatric population.
Responsibilities:
EDUCATION
Associates Degree or equivalent post-secondary education required
Bachelor's Degree preferred
EXPERIENCE
Two (2) years of healthcare/social services/human services preferred
Two (2) of customer service or sales experience required
One (1) year of experience working with frail elderly population preferred
KNOWLEDGE, SKILL AND ABILITY
Working relationship/knowledge of senior health issues and the Program's service area
Fluency in Spanish preferred
Must possess a valid driver's license and have a car available for work use
Strong computer skills required including word processing, spreadsheets, presentations, and data base management
Willingness to learn new software applications
Strong written, verbal and interpersonal communication skills
Ability to work independently
Ability to work productively with all levels of personnel including physicians, families and care givers
Customer focus
Accountable/Results oriented
Integrity and respect for others
Possess active listening skills
Demonstrated commitment to work within the team of health professionals
WORKING CONDITIONS
Normal heat, light and safe working conditions typical of most office jobs
Travel between locations and prospective participant's homes will be required
May be exposed to unsanitary conditions in some home settings
May be exposed to high crime areas within the community, within the county serviced by the agency
Endures exposure to weather and temperature extremes
REQNUMBER: 26213