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Customer Operations Supervisor

Country/Region: US

Location:

KY, US

Req ID 77613 | Hebron, KY, United States WABCO USA LLC

Job Description

About the Team: Join Hebron's Operations team to oversee and coordinate the movement of goods from one location to another including international shipments. Manage a team of employees and ensure that all shipments are delivered on time and in the correct quantity. The role requires excellent organizational skills, attention to detail, and the ability to solve problems quickly and efficiently. The ZF Hebron site is responsible for assembling and distributing braking systems for our Commercial Vehicle Solutions division. This is a second-shift position (3-11:30 pm).

What you can look forward to as a Customer Operations Supervisor:

• Leads/supervises a team of approximately 50 members that could comprise professionals, technical, and/or administrative staff

• Provides technical guidance to employees, colleagues, and/or customers

• Is accountable for the performance and results of a team

• Adapts departmental plans and priorities to address resource and operational challenges

• Decisions are guided by policies, procedures, and business plan; receives guidance from senior manager

• Understands how orders are processed and can perform department duties

• Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline

• Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas), and demonstrates solid subject matter knowledge

Your profile as a Customer Operations Supervisor:

• Bachelor’s degree in business management, logistics, or a related field preferred

• Minimum of 3 – 5 years of production experience required

• Minimum of 5 years of leadership experience required

• Excellent leadership attributes

• Experience in SAP

• Strong computer skills (Excel, Teams & PowerPoint)

• Experience with powered industrial equipment preferred

• Good understanding of the industry market trends and conditions

• Strong regard for product quality and safety standards

• Must be willing to work second-shift and occasional Saturdays

Why Choose ZF?

What We Offer:

• A supportive, collaborative team environment

• Annual Incentive Plan

• Paid Vacation

• Personal Time

• 401k Plan

• Health Care Benefits

• Paid Holidays

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Operations Supervisor and apply now!

Contact

Hannah Cline

+7 34 855 2922

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: