Experience Inc. Jobs

Workplace Experience Assistant Manager (Shift Basis & KLCC)

Job ID

172986

Posted

25-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Workplace Strategy

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Workplace Experience Assistant Manager (Shift Basis & KLCC)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

The Workplace Experience Assistant Manager reports and supports the Workplace Experience Manager to manage clients and daily operations to increase individual well-being, personal productivity, and organizational effectiveness. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support. In this role, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace. The Experience team members you would manage are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective.

What You’ll Do:

• Drives consistent, quality, service through supervision of other Host employees and third parties supporting multiple Experience Services.

• Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.

• Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development etc.); makes recommendations on budgets and cost reductions.

• Manages an operating budget and makes recommendations on annual budgets; Ensures all billings for business services are invoiced and billed as required. Ensures that savings goals are met and adhere to approved budgets.

• Works with associates to resolve conflicting priorities. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.

• Ensures consistency in support provided by the team through continuous review and improvement of existing processes for multiple Experience Services.

• Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies.

• Ensures safety standards are met by those delivery Experience Services, whether company employees or third-party service providers.

• Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.

• Manages negotiations for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

• Maintains relationships with vendors who provide services and goods.

• Identifies content and manages creation of workplace orientation materials and delivery.

• Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as required.

• Performs other duties as assigned.

About you:

• Minimum Diploma required or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher-level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred.

• Minimum of 5+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.

• Possess good & strong English communication skill

• Prior customer service experience is highly preferred.

• Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.

• Comfortable meeting and engaging with new people.

• Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.

• Utilize a high level of attention to detail as well as strong interpersonal skills.

• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

• Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

• Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

• Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

• Ability to work flexible work schedules based on office needs.

• Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

• Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.

So, what's in it for you?

• Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.

• Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).

• Working alongside an experienced and established team/leader.

• We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more!

If the above interests you, we would love to hear from you!

Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)