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GE Healthcare Service OTR Specialist in Kuala Lumpur, Malaysia

Job Description Summary

The Service OTR (Order to Remittance) Specialist owns the wing- to- wing order management and fulfillment primarily for Upgrades and Solutions for ASEAN countries. The role will ensure excellence on processes and execution in order entry and revenue recognition. You will provide strong business partnership to regional service commercial and operations team as well as to cross functional organizations including Factory, Finance, Equipment OTR, HPM among others.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities include (but not limited to):

  • Ensure high quality OTR processes (order entry, technical order classification, financial order classification, order management, invoicing)

  • Order management in Oracle and related systems

  • Own the logistics, shipment tracking and oversee the order fulfilment for ASEAN (including occasional demo equipment dispatch and recovery), until handover to local country teams to complete the last mile delivery.

  • Inventory management for respective countries / accounts, including forecasting.

  • Support sourcing and replenishment activities for order fulfilment and stocking

  • Ensure on-time revenue recognition and accurate customer invoicing.

  • Resolution of all invoicing issues with external / internal parties (i.e. Finance)

  • Address all queries and ensure correspondence with internal and external customers on all topics related to Order Management and Invoicing, including collaborating with factory teams (OFS) in providing necessary COO / shipping documents for clearance processing.

  • Tracking & reporting as required

  • Work in compliance with the documented quality system and report any anomalies.

  • Effectively manage and prioritize all responsibilities with minimal supervision.

Desired Qualifications:

  • Bachelor's degree from an accredited university or college with 3-5 years of experience in operations and or OTR responsibilities or relevant field

  • Assertive and with strong sense of urgency to be able to deliver the task on time

  • Experience with Oracle system and funnel management tool Salesforce is a strong advantage

  • Excellent verbal, written, and communication skills

  • Effective communicator; ability to communicate within different levels in organization between different countries and nationalities

  • Ability to work in a matrix environment with multiple functional owners / teams

  • Proven effective decision-making capabilities; ability to work under high pressure environment

  • Ability to manage all aspects of customer service, customer satisfaction, and relevant contractual commitment

  • Ability to adopt changes to systems and processes, including identifying opportunities to simplify to drive productivity in operations

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No

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