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At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

Responsibilities

Pre-Sales Support

• Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process.

• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.

• Leads meetings with customers/partners to identify business needs and create a vision. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

• Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS). 

• Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals. 

• Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Business Development

• Drives opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Collaborates, as appropriate, with peers and other teams (e.g., Sales, account-aligned team) to scale the business with existing high-stake or strategic customers, by articulating/developing value propositions of strategic Microsoft products and services. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with Worldwide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.  

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.

Other

• Embody our culture and values

Qualifications

Need to have a deep technical background with 10+ years of technology-related experience, along with 3+ years of Microsoft Azure (Experience on AWS or GCP will be an added advantage). Require in depth expertise in at least one of the following functional areas.

Azure:

• Designing and implementing private, public and/or hybrid cloud solutions.

• Designing, implementing, and securing resources in Azure.

• Designing and implementing Azure Landing Zones.

• Knowledge of or an interest in one or more of the following: Azure PowerShell, CLI, Visual Studio, Python, Ruby, ARM or Terraform.

• Knowledge of Azure DevOps and Infra-as-Code (IaC).

Identity:

• Designing and implementing Hybrid and Cloud Native Identity solutions and using Active Directory and Azure Active Directory.

• Designing and implementing Enterprise PKI services.

• Designing and implementing Azure AD B2B and B2C services.

• Design and implementing Identity driven Security Solutions.

Security:

• Securing Microsoft Client/Server Operating Systems and Services.

• Microsoft security recommendations such as Securing Privileged Access and Credential Theft Mitigations.

• Azure Security Services including Azure Advanced Threat Protection, Azure Information Protection, Azure Security Center and Azure Log Analytics.

• Knowledge of or an interest in common attack vectors and tools such as Pass the Hash, Golden Ticket, and ransomware.

Additional Experience:

• A degree or equivalent work experience combined with a relevant industry experience in a consulting role.

• Experience working on multi-phase global implementations is preferred.

• Fluency in written and spoken English.

• Ability to communicate with a variety of different audiences and strong presentation skills.

• Demonstrated ability to match technical solutions with customer business requirements.

• Ability to lead and motivate technical communities.

• Ability to effectively recognize and adapt to change​.

• Ability to quickly build relationships and credibility with customers.

• A passion for learning about and experimenting with new technologies.

• Ability to build trust to drive change with customers.

• Work with customers to identify business requirements.

• Architect and implement innovative solutions using the most recent technologies.

• Continually learn and grow professionally.

• Take a leadership role on projects.

• Mentor other Consultants to share your knowledge and experience.

Open to travel domestically and internationally and work with different cultures and customers.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .