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CBRE Analyst - Talent, Learning & Development in Kuala Lumpur, Malaysia

Analyst - Talent, Learning & Development

Job ID

196333

Posted

12-Mar-2025

Service line

Corporate Segment

Role type

Full-time

Areas of Interest

People/Human Resources

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

LOCATION:

  • CBRE KL BSO, Bangsar South

KEY RESPONSIBILITIES

Case/ Program Management

  • Disseminate training related communications.

  • Administer the case management tool by ensuring the cases are assigned to respective case owners

  • Manage cases that require escalation received from analysts

LMS

  • Manage escalated enquiries and perform level 2 troubleshooting

  • Maintain LMS dashboard reporting

  • Design training curricular or program in LMS that meets stakeholders’ requirement

  • Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support

Regional Program Coordination

  • Liaise with vendor/ stakeholders in charge involved pre, during and post program

  • Ensure all communications are relayed and pre and post coursework are being distributed

Reporting

  • Build reports that require customization which the data were extracted from LMS and analysis support in building reports

Communication

  • Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC

  • Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines

QUALIFICATIONS

  • Bachelor Degree in Human Resources or related discipline

  • About 2 years of proficiency in using Learning Management System (LMS) and ServiceNow

  • Ability to work in a team with minimum supervision and able to delegate task among peers

  • Excellent problem solving skills when dealing with escalation cases

  • Able to lead and support initiatives and projects

  • Possess excellent customer-centric values and highly engaged in current events organized centrally or locally

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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