Job Information
AIG (Techmark) 修理受付センタースタッフ Repair Service Center Staff (Tokyo) in ku, United States
職務目的（Job Purpose）
延長保証にともなう修理受付の外部コールセンターの管理/運営サポート
アウトバウンドコールやSMSを活用したカスタマーサービスの管理/運営サポート
職責（Job Responsibilities）
1) 保証プログラムの修理受付コールセンターの管理・運営サポート。
※コールセンターは外部委託先（協力会社)となります。
2）コールセンターからのエスカレーション対応。
3) 新しいプログラム構築のフォローアップ。
※コールセンター業務の構築をサポートいただきます。
4) ワンストップサービス（NPS・キャンペーン・リプレイスプロモーション等）の企画・立案。
※ご契約されたお客様や保証修理をされたお客様へのアンケートや再購入のご案内等をクライアント
に提案／実施していただきます。
5）インサイドセールス（販促）支援
※保証を販売いただく販売店様に販促案内をおこなうスタッフの管理となります。
主要な関係先（ Key Relationships ）：
内部関係先(AIG組織内)
特に無し
外部関係先(AIG組織外)
- コールセンター（協力会社）、メーカー、量販店、等のクライアント他
必要とされるスキル・経験（Required Skills and Experiences）
最終学歴
- 大卒以上
スキル/知識/能力/資格/免許
【免許】特になし
【資格】コールセンター関連業務の経験があればなお可
【スキル】
- WORD・EXCEL・Power Point等の基本PCスキル
2．対顧客電話応対スキル
3．英語での業務遂行能力があればなお可
【性格/気質】 視野を広く持ち積極的で探求心があり、明るくコミュニケーシ ョン力に長けている
#LI-AIG
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
OP - Operations
Estimated Travel Percentage (%): More than 50%
Relocation Provided: No
Techmark Japan Kabushiki Kaisha
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .