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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Payroll Team Lead, you will be responsible for overseeing and optimizing the end-to-end payroll process for multiple countries within our SAP system. You will lead and develop a team of 10+ payroll specialists, ensuring accurate, compliant, and timely payroll delivery while fostering strong client relationships.

Key Responsibilities

Team Leadership

• Build and lead a high-performing payroll team through effective recruitment, development, and performance management.

• Drive team performance by setting clear objectives and tracking key performance indicators.

• Foster a collaborative and supportive team culture through regular communication and mentorship.

• Optimize team efficiency by managing workload distribution and prioritizing tasks.

• Represent the payroll team in client meetings and act as a primary escalation point.

• Owns the management and improvement of SLA and KPI performance.

Payroll Operations

• Demonstrate in-depth expertise in Polish payroll regulations and processes.

• Oversee the entire payroll cycle, from data collection to payment disbursement, ensuring compliance with legal and company standards.

• Collaborate with internal and external stakeholders to resolve payroll issues and drive process improvements.

• Utilize SAP and other relevant systems to efficiently manage payroll data and generate accurate reports.

Customer Service

• Provide exceptional customer support to the team members and client employees by addressing their concerns and needs.

• Optimize team efficiency by managing workload distribution and prioritizing tasks.

• Continuously seek opportunities to enhance the payroll service delivery experience.

• Build strong relationships with the client and client employees through open communication and timely resolution of inquiries.

Required Technical and Professional Expertise

• Proven minimum 3 years experience in managing payroll teams of at least 10 employees.

• In-depth knowledge of payroll processes. Knowledge of German and Swiss regulations would be an asset.

• Strong analytical and problem-solving skills to identify and resolve payroll issues.

• Excellent communication and interpersonal skills to build relationships with clients and team members.

• Proficiency in SAP payroll systems and MS Office Suite.

• A results-oriented mindset with a focus on process improvement

Preferred Technical and Professional Expertise

• n/a

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.