Job Information
AON Operations & Transformation Manager in Krakow, Poland
Operations & Transformation Manager
Career Step
You’re experienced Team manager (not less than 2 years within TM role) and you’re looking for career progression. You are Operations Manager looking for an opportunity to develop your leadership and management skills. You’re looking for a role in a well-organized, international company focused on development and colleagues as well as managing service delivery and transition projects.
Is it for you?
You will focus day by day on operations, transition projects and people. You’re looking for a role in which you will drive the results through Team Managers and deliver high standard of service. You are not afraid of complex challenges and changes. You will use performance management technics, influencing and execution to address difficult situations. You are highly organized and proactively manage your own workload. You are good at identifying and highlighting further opportunities for services and process improvements.
Work Details
Our teams make sure that retired people from various EMEA countries receive their pensions. We help people enroll in pension schemes, help them save money for their future, make sure that retirees receive their monthly payments, and other supportive functions to make it happen.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Ensure that excellent service levels are consistently achieved as per contractual agreements and internal SLAs
Ensure transition in projects are managed smoothly
Overall quality control, risks control and issues on the scope
Manage service issues, acting as a point of escalation for operational issues
Provide consistency across Teams in the delivery of services ensuring processes and procedures are implemented and maintained
Develop, manage and maintain effective working relationships with key service delivery contacts,
Ensure that the services provided by the Teams are continually improved and adapted to meet new delivery methods, practices and business requirements
Strategic planning
Develop, manage and maintain effective working relationships with key internal players
Succession planning for key roles
Provide a well-structured and open working environment
Provide structured development plans, appraisals and continuous feedback for all direct reports
Conducts necessary performance management conversations with colleagues and monitor their performance
Brings to bear the talent/ resources on the team to generate results
Interview and recruit as appropriate for the team
Skills and experience that will lead to success
Experience in managing medium size/large teams (<=12) at least for 2 years or experience in managing operations in bigger department
Experience in managing transitions
Excellent customer service understanding & delivery
Maturity – understanding how to act and the impact on the team and others. Identifying needs when to adapt and take the appropriate actions
Very good English – C1 minimum - because you’ll be working closely with peers from EMEA region
Good time management – which allows you to manage your own time and meet tight deadlines even under time pressure; assigning tasks and set priorities for work, solving problems and making decisions
Adaptability – you can switch priorities quickly when things change and focus on new goals
Demonstrated leadership
Key Stakeholder and Client Management experience at a management level
Experience of engaging and motivating colleagues to create a satisfying work environment
Strong interpersonal skills
Strong problem solving and decision-making skills
Spotless record and strong ethos
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#LI-KF1
#LI-Hybrid
#WealthOperations
2540113
Operations & Transformation Manager
Career Step
You’re experienced Team manager (not less than 2 years within TM role) and you’re looking for career progression. You are Operations Manager looking for an opportunity to develop your leadership and management skills. You’re looking for a role in a well-organized, international company focused on development and colleagues as well as managing service delivery and transition projects.
Is it for you?
You will focus day by day on operations, transition projects and people. You’re looking for a role in which you will drive the results through Team Managers and deliver high standard of service. You are not afraid of complex challenges and changes. You will use performance management technics, influencing and execution to address difficult situations. You are highly organized and proactively manage your own workload. You are good at identifying and highlighting further opportunities for services and process improvements.
Work Details
Our teams make sure that retired people from various EMEA countries receive their pensions. We help people enroll in pension schemes, help them save money for their future, make sure that retirees receive their monthly payments, and other supportive functions to make it happen.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Ensure that excellent service levels are consistently achieved as per contractual agreements and internal SLAs
Ensure transition in projects are managed smoothly
Overall quality control, risks control and issues on the scope
Manage service issues, acting as a point of escalation for operational issues
Provide consistency across Teams in the delivery of services ensuring processes and procedures are implemented and maintained
Develop, manage and maintain effective working relationships with key service delivery contacts,
Ensure that the services provided by the Teams are continually improved and adapted to meet new delivery methods, practices and business requirements
Strategic planning
Develop, manage and maintain effective working relationships with key internal players
Succession planning for key roles
Provide a well-structured and open working environment
Provide structured development plans, appraisals and continuous feedback for all direct reports
Conducts necessary performance management conversations with colleagues and monitor their performance
Brings to bear the talent/ resources on the team to generate results
Interview and recruit as appropriate for the team
Skills and experience that will lead to success
Experience in managing medium size/large teams (<=12) at least for 2 years or experience in managing operations in bigger department
Experience in managing transitions
Excellent customer service understanding & delivery
Maturity – understanding how to act and the impact on the team and others. Identifying needs when to adapt and take the appropriate actions
Very good English – C1 minimum - because you’ll be working closely with peers from EMEA region
Good time management – which allows you to manage your own time and meet tight deadlines even under time pressure; assigning tasks and set priorities for work, solving problems and making decisions
Adaptability – you can switch priorities quickly when things change and focus on new goals
Demonstrated leadership
Key Stakeholder and Client Management experience at a management level
Experience of engaging and motivating colleagues to create a satisfying work environment
Strong interpersonal skills
Strong problem solving and decision-making skills
Spotless record and strong ethos
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#LI-KF1
#LI-Hybrid
#WealthOperations