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ThermoFisher Scientific Sr. Customer Care Engineer, XRF (Jamshedpur) in Kolkata, India

Job Description

Position Title : Engineer

Location : Jamshedpur

Role Description

  • Field Service Engineer to handle XRF, OES and SMS Automation systems, who should Attend installation, maintenance and break-down calls of customer.


  • Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer.

  • Understand customer requirement & develop a win-win relation with customer and project Thermo Fisher as a valued partner. He should collaborate and contribute in achieving Teams commercial goal.

  • Work closely with Sales Team / Supply Chain and Finance to ensure customer satisfaction and problem resolution.

  • Participate in implementation of process improvement initiatives associated with customer centric service operation.

  • Maintain and update all necessary records related to the customers for whom he is the primary engineer.

  • Guide customer in planning and maintaining optimum spares stock.

  • Provide pre-installation, installation & warranty services.

  • Meet or exceed business commercial plan.

  • Embrace Thermo Fisher culture & methodology to achieve all service KPI.


  • Candidate should be Bachelor of Engineering (BE) in Electronics / Instrumentation with minimum 75% marks in aggregate.

  • Candidate should have minimum 4-5 years of experience in handling XRF and OES instrument.


  • Ability to plan and ensure on-time execution of PM, BD and installations will be highly important to meet customer requirement as well as meet business revenue and booking targets.

  • He should have knowledge on the handling of high value sensitive electrical and electronic based equipment’s.

  • The job demands extensive touring and therefore, candidate should be ready to travel frequently.

  • Candidate should posses’ excellent skill to communicate with customer in English both verbally as well as in writing.

  • Candidate should be a team player & able to work effectively with others.

  • Knowledge In-depth knowledge of XRF, OES and SMS Automation system is necessary to manage and grow the business.

  • Process knowledge of these sectors will be added advantage for the deserving candidate.

  • Should have knowledge of Application & should be able to manage the customer requirements.

  • Knowledge & experience of component level fault finding and repair will be added advantage.

  • It is expected that candidate will have experience of handling Microsoft OS, both new & older versions.


  • Candidate should have minimum 5 years of experience in installation, commissioning and maintenance of computer controlled high cost analytical instruments like XRF, XRD, ICP etc.

  • Candidate should have experience of working in Cement and Metal Industries. Process knowledge of cement, Steel and Aluminum will be added advantage.

  • Candidate should have experience of planning and execution of installation and commissioning of high cost Proficiency in latest computer hardware and software is essential.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.