Experience Inc. Jobs

DESCRIPTION

Key Responsibilities

• Customer Relationship Management : Develop, manage, and maintain business relationships with assigned accounts supporting the organization’s sales strategy.

• Revenue Growth : Support revenue growth by identifying and contacting new business opportunities and participating in cost reduction initiatives.

• Product and Service Sales : Extend and expand the sale of products and services to existing clients.

• Communication Coordination : Lead, manage, and coordinate communication and interfaces with the customer at appropriate levels.

• Contract Negotiation : Negotiate and implement contracts with accounts as authorized.

• Production and Distribution Management : Manage production and distribution issues associated with accounts.

• Customer Relations : Establish and maintain positive customer relations and act as a champion for the voice of the customer within the business.

• Account Strategy Support : Support account strategy and work with key stakeholders in the business to achieve optimum results.

• Customer Satisfaction : Measure customer satisfaction and create action plans to improve satisfaction based on data.

• Accounts Receivable Management : Manage accounts receivable deliverables, including discussing and negotiating payment terms.

• Customer Focus Six Sigma Initiatives : Drive initiatives to strengthen relationships with customers.

• Cross Business Unit Development : Drive cross business unit account development in support of account strategy.

• Sales Forecasting : Maintain sales forecasts and track progress and accuracy against forecasts.

• Inventory and Delivery Coordination : Work with internal stakeholders and customers to balance inventory, service, and delivery capabilities with customer expectations.

RESPONSIBILITIES

Experience :

• Significant level of relevant work experience, including previous customer and/or product experience required.

• Technical expertise is a must .

• Purchasing/commercial contract negotiation preferred.

Competencies:

• Values Differences : Recognize the value that different perspectives and cultures bring to an organization.

• Communicates Effectively : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer Focus : Build strong customer relationships and deliver customer-centric solutions.

• Ensures Accountability : Hold self and others accountable to meet commitments.

• Instills Trust : Gain the confidence and trust of others through honesty, integrity, and authenticity.

• Articulating Value Proposition : Interpret internal and external customer needs and demonstrate products, solutions, and services to meet customer needs.

• Channel Awareness : Explain and contextualize industry structure, dynamics, and path to market.

• Pricing Strategy : Develop prices by aligning and building consensus with key stakeholders to achieve business targets.

• Account Planning : Identify objectives to drive execution of business and/or account strategy and track progress against targets.

• Adapts to Target Audience : Explain complex topics in a way that the target audience can understand, retain, and use the information.

• Developing Account Strategy : Determine current status of account and define achievable targets aligned with the business strategy.

• Integrates Customer Perspective : Incorporate an understanding of the customers’ perspective to develop sales content that meets their needs and increases revenue.

• Sales Forecasting : Collect and assess customer data to create a forecast of future consumption patterns.

• Sales Pipeline Management : Plan proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline.

• Sense Making : Develop an understanding of customer needs, behaviors, and buying journey through diagnostic and probing questions and research.

QUALIFICATIONS

• Education : College, university, or equivalent degree in marketing, sales, technical, or a related subject, or equivalent industry experience required.

Job Sales

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2402683

Relocation Package No