Job Information
Siemens Service Operations Manager in Kocaeli, Turkey
Job Family: Customer Services
Req ID: 406458
In our Smart Infrastructure Electrification and Automation Business Unit, we are looking for Global Customer Care Manager. This role will be responsible for supporting the organization regarding in-warranty repair/installation activities in domestic & international sites, organising an developing Product trainings for our medium and low voltage distribution systems manufacturing plant in Gebze. The successfull candidate will lead the aftersales team including engineers and site supervisors on board. We seek a dynamic, motivated, and team-oriented individual whose role would be to plan, direct, and coordinate the operations of Global Customer Care team organisation in line with the global customer care manager in Germany and follows organizational strategy.
What are my responsibilities?
Manage a team to register customer complaints, plan an execute remedial actions in in-warranty topics within warranty topics
Establish and maintain a network of relevant partners and report directly to the global GCC Head
Plan, execute, develope product installation and operation trainings for internal & external customers
Utilize capacity of the GCC team and insurance of balanced workload with always with respect to Health & Safety
Tracking and reporting related KPI’s for better performance tracking and continuous improvement of products and processes to related departments
Technical consultancy to service sales & proposal& execution team for offering and execution stages for efficient site activity activities
Following customer satisfaction level at the stages of training and service activities
What do I need to qualify for this job?
Bachelor Degree in Electrical or Mechanical Engineering or related discipline
Low Voltage and Medium Voltage Systems site installation and commissioning experience is an asset
Solid understanding Medium and Low Voltage Switchboard product knowledge and distribution systems technologies
Very good command of English both written and spoken,
Proficiency in MS Office Applications,
Min 5 years experience in solving customer complaints or in a position that has a direct dealing with customer technical requirements / demands
Team leading and management experience is plus
Result orientation with strong analytical thinking
Able to handle multiple, complex priorities and balance the needs of each according to business impact.
Systemic problem solver, implementing solutions to solve root cause problems.
What else do I need to know?
No restriction for travelling and frequently travelling will be required.
Individual must possess a valid driver's license in good standing.
What we offer
Speak up Culture
Respectful Workplace
Being part of a global work environment
Attractive remuneration package
Excellent recognition tools providing spot awards
Learning & Development opportunities for both personal and professional growth
Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
Creche allowance for mothers
Share matching programs to become a shareholder of Siemens AG
Remote working and remote living flexibility only for relevant positions
Find more benefitshere (https://new.siemens.com/tr/tr/sirket/is-kariyer/siemenste-yasam.html)
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds” (https://www.siemens.com/careers/digitalminds%E2%80%9D)
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html
Contact
If you need more information please don't hesitate to contact us.
+90 216 459 20 00
https://new.siemens.com/tr/tr/genel/iletisim.html
insanorganizasyon.tr@siemens.com
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