EdFinancial Outbound Customer Service Representative in Knoxville, Tennessee
Assists borrowers in managing their student loan debt by applying sound default prevention practices that educate the borrower on their repayment responsibilities and options.
Understands and performs duties according to Federal Regulations and Edfinancial procedures.
Works to exceed quality standards as well as department and corporate goals.
Is a proactive team member that contributes to a quality work environment and to the department's mission.
High school diploma or GED required. Bachelor's degree preferred but not required. Experience in data entry, customer service, and Microsoft Word & Excel is required.
Ability to maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers and management.
Employment with Edfinancial Services is voluntarily entered into, and you are free to resign from your position with the company at will, at any time, with or without cause. Similarly, Edfinancial Services may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.
Edfinancial is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Edfinancial may request such accommodations by contacting Edfinancial Recruiting & Staffing.
Edfinancial is a Drug Free and smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated 39-17-1801-1810. In accordance with that law and company policy, smoking is prohibited on all areas of company property.
Keyword: Customer Service Representative