ASM Global Event Manager in Knoxville, Tennessee
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.ASM Global has an excellent and immediate opening for an Event Manager with ASM Knoxville at Chilhowee Park and Exposition Center (CPEC).Job responsibilities include providing professional client services support in planning, organizing and management of events including monitoring the logistics of these events. As well as providing all event coordination tasks after events are booked through their conclusion. Essential Duties and ResponsibilitiesInclude the following. Other duties may be assigned.
Supervises staff and oversees all aspects of facility operations related to events.
Meets with client groups to plan and organize assigned meetings and/or events.
Coordinates activities with the various service contractors for assigned meetings and/or events.
Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
Prepares costs estimates and monitors final billing.
Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needed. Monitors and supervises set up when necessary.
Assists in training and supervising event staff.
Monitors in-house events, maintaining close contact with clients and staff to ensure successful events. Follows-up on all client requests, concerns and problems.
Attends appropriate planning, organization and other event facility meetings in support of operation.
Other duties as required.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience
BA degree preferred
1-2 years related experience and/or training in hospitality field
Skills and Abilities
Must have attention to detail
Advanced oral and written communication skills.
Must have strong customer service skills
Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events
Excellent organizational, planning, communication and inter-personal skills.
Must have exceptional communication skills with a high emphasis on customer relations and keen attention to detail required.
Results oriented individual with the ability to lead.
Must have professional attitude, appearance, and personality.
Excellent math skills to ensure an accurate floor plans.
Demonstrate problem-solving and communication skills.
Ability to work under limited supervision and to be able to interact with all levels of staff.
Must be able to pass and maintain PCI compliance.
Must be able to pass criminal and credit background check.
Must possess a valid driver's license.
Must have considerable skill in the use of personal computers and be knowledgeable in MS Word, Excel, and Outlook
Knowledge of VenueOps software preferred.
Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.
Daily reaching, standing, walking, climbing, sitting, and stooping.
Performing work through repetitive eye/hand coordination
Ability to move quickly from one area to another.
High noise level
Exposure to the weather conditions
In and out of doors several times a day
Exposure to heat and cold, dust pollen and fumes
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
NoteThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.To Apply:Recruiter-Kristy ToddASM Global Knoxville: Chilhowee Park and Exposition Center3301 E. Magnolia Ave., Knoxville, TN 37915Applicants that need reasonable accommodations to complete the application process may contact 865-522-5669ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.