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First Horizon Default Servicing Phone Agent in Knoxville, Tennessee


GREAT benefits for healthcare, retirement, Education Assistance, Wellness Programs, Career Development, and more.

The Default Servicing Phone Agent is responsible for contacting past due customers on DDAs, Consumer Credit Cards, Consumer Loans, Lines, Real Estate Loans and HELOCs.

Specific responsibilities include the following:

Negotiates and facilitates loan payment schedules for customersFollows up on loan repayment agreementsAnalyzes and determines future disposition of customer's accountVerifies and documents all applicable information into collection systemAttempts to negotiate payments via expedited payment methodsAbility to evaluate situations and make appropriate business decisions

Set schedules available within hours of operation: Monday – Friday 9:00 AM – 8:00 PMAverage 40 hours/week

Must be available to train Monday - Friday 9:00 AM - 5:30 PM

High school diploma or equivalent required.

Bilingual (English/Spanish) PREFERRED -- Must be able to communicate proficiently in both English & Spanish.

Compensation and Benefits for Full-Time AssociatesWe offer career growth and a competitive Total Rewards Package (https://www.firsthorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits) including:

  • Health, dental and vision coverage for different individual and family needs

  • Company provided dollars to help pay for benefit premiums

  • Health Savings Account with the ability to earn company contributions

  • Flexible Spending Accounts for healthcare and dependent care

  • 401(k) employer match up to 6%

  • Generous paid time off for vacation and holidays

  • Life, accident, and disability insurance

  • Wellness programs, platforms and incentives

  • Medical Decision Support

  • Paid short and long-term disability leave

  • Employee Assistance Program

  • Tuition Reimbursement

  • Adoption Assistance

  • Associate Relief Fund

  • Associate Recognition programs

  • Vacation Donation Program

  • Payday every other Friday

  • Corporate Mentorship Program


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)