Job Information
Pilot Company Administrator II, Salesforce in Knoxville, Tennessee
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to contribute to all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
Essential Functions
Execute user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Complete salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Lead efforts in Sandbox environment testing
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Manage data to improve Salesforce data quality, to include implementing rules and automation as needed
Perform proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Respond to User Support Tickets
Monitor and improve user adoption
Develop and update new user and ongoing user training
Create and Maintain Technical documentation
Interphase with integrated applications including [Gearset, Own, DocuSign, Asset360, etc]
Provide clear technical communication to business owners
Complete change management processes
Perform standard team intake/Devops/development processes
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
#LI-CR1
Qualifications
Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience
Trailhead Badges/Super Badges
Certified Salesforce Administrator
Bachelor’s/Postgraduate degree, or professional qualification
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Weekly Pay
All your information will be kept confidential according to EEO guidelines
Pilot Company
- Pilot Company Jobs