Job Information
A.T. Still University ATSU - Business Process Analyst - Administrative Systems in Kirksville, Missouri
Description
A.T. Still University (ATSU) is seeking applicants for an exempt Business Process Analyst - Administrative Systems. The Business Process Analyst will drive a culture of continuous improvement at ATSU by analyzing existing business processes and implementing improvements using various systems and technologies. This role involves a combination of analysis, documentation, training, and project management to optimize workflows and enhance system utilization across the university.
Major Job Duties
Analysis and Documentation
Analyze and document existing business processes, identifying areas for improvement.
Evaluate systems and make recommendations for their use.
Investigate and resolve issues and problem areas.
Test new software versions and make recommendations for process changes.
Build business process automation and workflows using low-code/no-code solutions.
Training and Education
Provide training on systems and business processes for new employees.
Offer continuous learning opportunities for existing users.
Conduct training sessions on new functionalities and data input processes.
Create and maintain web-based training materials.
Issue Tracking, Communication, and Reporting
Maintain issue tracking system and follow up on critical issues.
Investigate and document steps to recreate issues.
Leadership
Act as a liaison with ITS for technical problem-solving.
Manage key projects for new technology implementations.
Assist in evaluating new technologies and their strategic implications.
Job Responsibilities
Programs or Services
Responsible for implementation, support, and continuous improvement of systems such as Anthology Student, Anthology Reach, Anthology Raise, and Microsoft Dynamics.
Knowledge Areas
Transactional based systems and related workflows.
Tools for documenting workflows and data mapping.
Education/Experience
A minimum of three years of relevant experience.
Experience in working collaboratively with end users.
Experience in analyzing business processes and workflows.
Ability to capture user requirements and translate them into functional processes.
Experience in managing and balancing multiple projects.
Exposure to no-code/low-code development platforms (e.g., Microsoft Power Apps) and AI tools (e.g., Google Gemini, Microsoft Copilot, ChatGPT) with a willingness to learn and grow in these areas.
Skills/Equipment
Ability to prepare and edit functional documentation.
Excellent project management and people skills.
Excellent communication skills (written and verbal).
Ability to work effectively in a virtual environment and conduct meetings via video conferencing.
Workflow documentation software (e.g., MS Visio).
Personal Characteristics/Traits
Analytical thinker comfortable with learning new things and using knowledge to solve problems.
Calm demeanor and ability to instill confidence.
Aptitude for leadership and decision-making.
Team player who can manage multiple projects effectively.
Logical thinker with an interest in using technology for process improvement.
High sense of ethics and sensitivity to personal privacy and data protection.
Work Location
- On-site, telecommute, or remote work options available.
In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another’s functions and each person’s importance as an individual.