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Nvidia Corporation Senior HPC Technical Support Engineer - JR1980831 in Kirkland, Washington

We are seeking a motivated Senior HPC Technical Support Engineer passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues What you will be doing:

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand and GPU Technology and our End-to-End Solutions
  • Responding to customer product support inquiries via telephone, email, or conference calls
  • Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements
  • Site visits and conference calls with customers

What we need to see:

  • Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering
  • 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
  • Linux OS including System Administration and Networking on a LFCS/RHCSA level
  • Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
  • Containerized solutions experience on a level of DCA and/or CKA
  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
  • Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
  • Excellent communication and presentation/oral skills
  • Excellent verbal and written English skills
  • Strong organizational skills and able to prioritize/multi-task easily with limited supervision

Ways to stand out from the crowd:

  • InfiniBand, RDMA and GPU Technology
  • Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)
  • Additional Operating Systems such as Microsoft Windows, VMware, Unix
  • Shell scripting (Bash/Python)
  • Ethernet and Storage technologies

With competitive salaries and a generous benefits package, we are widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us and, due to unprecedented growth, our exclusive engineering teams are rapidly growing. If you're a creative and autonomous engineer with a real passion for technology, we want to hear from you. The base salary range is 104,000 USD - 195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits. NVIDIA accepts applicati