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ServiceNow, Inc. Hardware Standards Engineer in Kirkland, Washington

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

As a Hardware Standards Engineer you will be a member of the team that is responsible for global hardware design, standards and architecture.

What you get to do in this role:

  • Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide.

  • Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.

  • Build and maintain operational configurations to ensure consistent deployments over time.

  • Collaborate with various other engineering teams to plan hardware rollouts and address tactical issues.

  • Assist team members with troubleshooting and problem remediation as necessary.

To be successful in this role you have:

  • 5+ years of datacenter technician and/or technical program manager experience required.

  • Experience required in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design.

  • Basic understanding of AC/DC power calculations

  • Critical attention to detail is a must.

  • Demonstrated ability to drive complex problems to resolution.

  • Some travel required for first article inspections, trade shows, etc.

  • Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.

  • Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience.

  • Experience using the ServiceNow platform preferred but not required.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.