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Abt Associates Director of Operations, USAID Integrated Health Program in Kinshasa, Congo, Democratic Republic of the (Congo ? Kinshasa)


USAID’s Integrated Health Program (USAID IHP) is a $314 million, seven-year intervention working across nine provinces in the DRC, supporting 179 health zones. USAID IHP supports USAID’s strategy on Health Systems Strengthening in the DRC. USAID seeks to strengthen the capacity of Congolese institutions and communities to deliver quality, integrated health services to sustainably improve the health status of the Congolese population. The program is seeking a Director of Operations to fulfill the crucial role of coordination, compliance, and execution of the program in close coordination with other departments in the field and home office.

The DOO will report to the COP and has primary responsibility for providing management and leadership for the operational execution of the program in Kinshasa and the nine provinces. S/he will manage, oversee and establish and/or maintain systems for sub-contracts, procurement, logistics, office management, human resources, and security. S/he will work closely with the Director of Finance and Administration to ensure effective and accountable program delivery. S/he will report directly to the Chief of Party and work closely with the Deputy Chief of Party, Provincial Directors, and relevant home office staff to ensure smooth operations, accountability, and a strong control environment. The DOO will also work with the internal auditor to ensure and promote a culture of compliance within across the program.

Key roles and responsibilities

  • Working with key staff in Kinshasa and Provincial Directors, lead implementation of program operations/administration in the nine provinces.

  • Provide technical assistance to the Provincial Directors on operations management to ensure they have the capacity to effectively and accountably manage sub/vendor contracts and project operations.

  • Working closely with the Human Resource Partner in Home office and Human Resource Manager in Kinshasa, oversee human resource matters for Abt employees and consultants, including compliance with relevant local laws, regulations, and tax issues and Abt corporate policies such as hiring, onboarding of staff, benefit tracking, and termination.

  • Work closely with the home office subcontracts and procurement staff to ensure that subcontractors and vendors are in compliance with USAID and Abt regulations; validate that subcontractor/vendor spending is in alignment with the budget and with work produced; and liaise with home office team on invoice review and approval as appropriate.

  • Lead the establishment, maintenance, and documentation of a strong procurement function for goods and services including establishment of tendering process to promote and apply transparency, evaluation of vendors’ proposals, selection of vendors, and negotiation with vendors for payment terms, through development and approval of purchase orders. This will also include establishing preferred vendors for recurrent procurements in Kinshasa and the field offices.

  • Lead the establishment, maintenance, and documentation of a strong logistics function which includes project inventory management, event oversight, air and ground transportation, fleet management, and visitor management.

  • Lead in office management for Kinshasa and all nine field offices from set up to close out including managing lease holds, internet service provision and connectivity, equipment purchase, and management of relations and disputes with landlords and sub-tenants.

  • Working closely with the Security Manager, mitigate risks and ensure security of Abt’s staff, program operation, and assets.

  • Lead in the capacity building of the operations and procurement staffs in Kinshasa and Provinces and provide them with required tools to fully comply with Abt policies and procedures.

Preferred Qualifications

  • Master’s Degree (preferred), in Business, Operations, Finance, Accounting, or other relevant field. Bachelor’s Degree in relevant field required;

  • At least 10 years of experience in a management position in the public or private sector, with a minimum of 8 years overseas;

  • Demonstrated knowledge, skills and/or experience in management of operations, logistic and procurement, and other management support areas;

  • Demonstrated skills, abilities, and experience to manage a program of similar magnitude and complexity, including those funded by USAID;

  • Ability to communicate effectively orally and in writing in both French and English;

  • Knowledge of USAID and FAR; and

  • Ability and willingness to travel approximately 20% of the time to program locations within the Democratic Republic of Congo.

Minimum Qualifications

Bachelor’s Degree + Twelve years of relevant experience, or Master’s Degree + Ten years of relevant experience, or PhD+ Eight years of relevant experience

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.

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The International Development Division focuses on improving the lives and economic well-being of people in lower and middle-income countries. We command technical expertise in health, agriculture, climate change, food security and governance—as well as in international evaluation. Our multi-layered health portfolio includes policy, health promotion and disease prevention, health finance, and health systems management. In partnership with government clients and local experts, our high-quality programs in Africa, Asia, Latin America, and the Middle East are known for impact and innovation.

At Abt Associates, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.