Job Information
Mukuru Branch Teller in Kigali, Rwanda
Join our dynamic team in Rwanda as a Branch Teller! In this role, you'll be responsible for processing remittance transactions accurately and professionally. You'll ensure legal compliance by verifying the integrity of provided documents and identifying potential fraudulent activity. If you have an eye for detail and a commitment to excellence, we'd love to hear from you!
Duties and Responsibilities (Include but are not limited to):
Transaction Processing
Perform KYC checks on all transactions (sending and receiving).
Verify authenticity of currency received for outbound transactions.
Count and recount cash for accuracy before disbursement.
Cancel outbound orders not meeting KYC requirements.
Monitor transaction limits according to central bank regulations.
Customer Service
Assist customers with completing forms and understanding services.
Market Mukuru products and services to customers.
Compliance and Security
Report suspicious transactions to the AML Reporting Officer.
Assist customers in completing Enhanced Due Diligence (EDD) forms for suspicious transactions.
Safeguard cash in the safe, including personal PIN and password management.
Securely store devices overnight.
Conduct daily security inspection of booth premises.
Maintain visitor logbook and verify identification.
Complete all required compliance training.
Operations and House-Keeping
Perform daily cash-ups.
Maintain a clean and organized workspace
Daily cleaning the branchn before commencing of trade.
Daily cleaning of workspace.
Daily inspection within the premises for security before trade starts.
Ensuring that visitor's logbook is signed and take note of IDs
Key Requirements:
Grade 12 or equivalent (Essential)
1 year experience in the financial Sector
Knowledge of foreign currencies
Knowledge of FICA regulations
Knowledge of Cash Stops App system
Additional Skills:
Numeracy skills
Interpersonal skills
Organisational skills
High level of professionalism
Open to feedback
Administrative skills.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS