Job Information
CU Answers Operator in Kentwood, Michigan
DescriptionPOSITION SUMMARY
The Operator is responsible for regularly scheduled daily processing and general system operations, monitoring of EFT third-vendor and system activity, assisting other teams with questions or issues, answering calls, and assisting clients, assisting in media retention and business continuity activities, receiving and processing data from external sources, and other tasks as the position requires.
ESSENTIAL JOB FUNCTIONS
Gain understanding and mastery of Operator job responsibilities and of the daily processing cycle.
Perform regular daily processing as specified on documented run sheets.
Monitor online subsystems and system messages.
Assist with clients and other teams with issues or questions.
Prepare UPS shipments for credit unions and bill as needed.
Confirm EOD/BOD processing schedules and completion for multiple self-processors (inhouse credit unions).
Maintain an even disposition under stress, make a positive contribution as a member of the Operations team, and complete all tasks assigned by management to meet team objectives.
Be able to work at the data center which may require a flexible schedule and overtime.
Support the Operations Team as needed and communicate clearly and fully with other Operations Team shifts.
JOB QUALIFICATIONS
High School graduate or track record of related IT experience is required.
Experience with mid-range computer systems or equivalent education (IBM i power systems is preferred).
Attention to detail and accuracy, adherence to standard operating procedures and security protocols.
Ability to use discretion when dealing with sensitive or confidential data.
Completely reliable attendance and the ability to work overtime and cover other shifts on occasion is required.
Familiarity with PC environment and data communications. Skill with Microsoft Office is preferred.
Good written and verbal communication skills.
Familiarity with Fortra Robot (job automation) applications preferred.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
CUAnswers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CUAnswers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.