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Xerox Order Desk Operator (2nd shift) - Seattle, WA in Kent, Washington

Order Desk Operator (2nd shift) - Seattle, WA

General Information

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Bellevue, Everett, Kent, Kirkland, Redmond, Renton, Seattle, Tacoma




United States


Service Delivery


Monday, August 7, 2023

Working time




Job Level

Individual Contributor

Job Type


Job Field

Service Delivery

Seniority Level



USD - United States - US

Annual Base Salary Minimum


Annual Base Salary Maximum


The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirement

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)


  • Provide front end processing of requests for engineering drawings at a large aerospace corporation

  • Locate drawing information to make it available for requestors

  • Identifying issues for resolution or escalation

  • Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets

  • Provide support and routing for helpdesk tickets

  • Works as part of the service delivery team (Delivery Operations) that is dedicated to supporting our customer.


  • Entry Level with little or no prior work experience

  • Solid computer skills a must

  • Acquires skills to build knowledge from foundational to complex

  • Work builds from routine to complex which may require problem-solving skills

  • Completes work with limited autonomy

  • Works with either close supervision or under clearly defined procedures

Candidate Qualifications & Experience:

  • Minimum Experience in a customer-facing role

  • Strong Computer Skills

  • Detail oriented

  • Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Minimum Good communication skills

  • Minimum Adherence to assigned work schedule and attendance guidelines


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.