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Millennia Housing Management Maintenance Supervisor - Villages at Franklin Crossing in Kent, Ohio

Villages at Franklin Crossing is seeking an EPA Certified/HVAC experienced Maintenance Supervisor. Villages at Franklin Crossing is an Conventional community located in the Kent , OH with 348 of units

Position Overview

As a Maintenance Supervisor, you play a vital role as a team leader and team member, delegating, supervising, and directing the maintenance department's work while upholding our reputation and high customer service standards.

The Maintenance Supervisor is an individual who is fully accountable for leading with respect and a purpose to enhance the value and integrity of the property, embracing the mission and values of the company, which maintains the reputation as a great place to live and work!

The ideal candidate must be HVAC certified and have a minimum of 3 years of residential property management maintenance supervisory experience.

Valid driver's license and reliable transportation required.

This position will require a keen eye for attention to detail for the entire community. First-hand knowledge of plumbing, electrical, HVAC, and minor appliance repair required. Duties include the supervision of the maintenance team along with completing maintenance needs in accordance with company standards. Must have superior communication & customer service skills. On-call hours are required.

The Maintenance Supervisor directs and maintains the overall condition of the property, including, but not limited to exteriors, common areas, vacant units, floor care, and trash removal, as well as for the property surrounding the building(s), including litter pick-up, janitorial services, sidewalk clearing, and snow removal in a safe, attractive and comfortable condition. Performs preventative maintenance and corrective maintenance. Maintains relationships with current and prospective residents and any vendors working on site. The position reports to the Property Manager on a 300+ unit community.

Responsibilities include but are not limited to:

  • Read and carry out work orders and requests promptly, thoroughly, and efficiently.

  • Ensure all work orders are completed promptly based on priority

  • Carry out preventive maintenance schedules and functions.

  • Working hand in hand with the Property Manager on a monthly budget review.

  • Performs necessary inspections on units, equipment, and systems to determine repairs needed.

  • Schedule and participate in on-call availability for maintenance and emergency requests.

  • Record repairs and maintenance performed.

  • Exterior structural maintenance as needed

  • Managing coverage of a 24/7 emergency cell phone

  • Inventory, care for, and maintain parts, equipment, materials, and other supplies owned by the property and/or the management company.

  • Report unusual or extraordinary circumstances regarding the property or residents.

  • Diagnose issues, replace or repair parts, test and make adjustments, and report those and any unusual situations to proper supervision.

  • Perform a variety of maintenance, grounds keeping, and cleaning functions.

  • Use a variety of hand and power tools in performing duties.

  • Apply and/or monitor the proper use of chemicals.

  • Operate and comply with OSHA (Occupational Safety & Health Act) standards and company safety policies at all times. Maintain clean and orderly work areas.

  • Direct and control the work of the maintenance staff.

  • Maintain the required uniform and ensuring a professional appearance and courteous attitude at all times.

  • Assume other duties and responsibilities as may be delegated.

  • This position requires regular and predictable attendance as an essential function of the job.


  • EPA Certified/HVAC certifications are required.

    Experience & Education

  • High school education or equivalent.

  • 3+ years of experience working in a maintenance supervisory role in property management preferred.

  • Possess troubleshooting skills and the ability to identify and repair defective system components.

  • Working knowledge of HVAC systems and various appliances

    Grooming & Uniform

  • Must maintain a neat, clean, and well-groomed appearance. Distinctive uniforms must be worn at all times while on duty.

    Physical Demands

  • N (Not Applicable) Activity is not applicable to this position.

  • O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

  • F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

  • C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

    Physical Demands



    Stand - C

    Grasp - C

    10 lbs or less - C

    12 lbs or less - C

    Walk - C

    Reach Outward - F

    11-20 lbs - C

    13-25 lbs - C

    Manually Manipulate – C

    Reach Above Shoulder - O

    21-50 lbs - C

    26-40 lbs - C

    Sit - C

    Speak - C

    51-100 lbs - O

    41-100 lbs -C

    Climb - C

    Crawl - C

    Over 100 lbs - N

    Squat or Kneel - C

    Bend - C

    Other Physical Requirements:

    Vision - C

    Comfortable working with heights up to 25 feet.

    Ability to wear Personal Protective Equipment (PPE) - Hearing Protection

    To accomplish this job, an individual must perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

    Work Environment

    Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.

    EOE/Disabled/Veterans Statement

    We are an Equal Opportunity Employer. Each applicant for employment is considered solely on the basis of job qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

    Background Check Process

    Your resume and application information, including employment history, educational history, and credentials/certifications, are subject to verification.


    This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.