Experience Inc. Jobs

Job Title: Technician

Job Description

We are seeking a dedicated Technician to provide 24/7 support primarily through emails and service queries. This role involves answering service calls, visiting clients as coordinated by the Office Manager, supporting engineering and controls, and examining and troubleshooting machines either onsite at a client location or at our facility in Kenosha.

Responsibilities

• Provide 24/7 support mainly through emails and service queries.

• Answer service calls.

• Visit clients as needed, coordinated by the Office Manager.

• Support engineering and controls.

• Examine and troubleshoot machines, whether onsite at a client location or at the Kenosha facility.

• File expense reports, travel reports, etc.

Essential Skills

• Customer service

• Electrical skills

• Mechanical skills

• Panel building

• Panel troubleshooting

• General troubleshooting

• Bilingual abilities (Spanish and/or French are a plus)

• Experience with food processing equipment

Additional Skills & Qualifications

• Experience with PLC programming and troubleshooting is a plus, but not necessary.

• Experience in food processing equipment is advantageous.

Work Environment

The work environment is very clean, with large rooms dedicated to testing and demonstrating machines to clients. These spaces are bright, spacious, and well-maintained. Typical work hours are from 9am to 5pm, but there is flexibility in the schedule as long as service calls and emails are handled promptly to maintain excellent customer service. The role includes great training from experienced personnel, a company phone, Air Pods for both professional and personal use, and reimbursement for travel expenses, including up to $100 per day for food.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.