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JOB REQUIREMENTS: JOB ID: 21104 JOB DETAILS: The University of Wisconsin-Parkside is a dynamic learning community grounded in academic excellence and focused on student success, diversity, inclusion and community engagement. One of 13 four-year institutions within the University of Wisconsin System, Parkside provides an educational value to our students that\'s unparalleled. An affordable, high-quality education is an investment in one\'s future, and we believe the cost of an education should not prevent any student from achieving their educational and professional goals. UW-Parkside is a great place to start or enhance your career. The campus is nestled on 700 acres of woodland and prairie and two miles west of Lake Michigan in Kenosha, WI. At Parkside we offer competitive pay and benefits, as well as an engaging and supportive work environment. Parkside is a community that\'s easy to call home. Find out why. Position Title: Application Administrator II/CRM Administrator Pay Range: \$55,000 - \$65,000, commensurate with qualifications and experience Employment Type: Full-time, Academic Staff Non-Instructional, Salaried Reports To: Director of Admissions The Application Administrator II/CRM Administrator provides leadership and general direction of the University of Wisconsin Parkside\'s Customer Relationship Management (CRM) systems with specific oversight of the Admissions CRM (currently the Technolutions Slate Admissions and Enrollment system). Shape and lead the application of Slate governance, strategy, roadmap, and projects. Assign, instruct and evaluate work of assigned staff, communicate with school/college and university stakeholders regarding Slate CRM projects and manage vendor relationships. Also, provide leadership to the school admissions Slate captains in relation to project management, system needs assessments, system updates and policies, providing guidance and assistance with system issues. Manage queries used to create and coordinate the flow of communication with targeted student populations. Responsible for the integration and maintenance of data exchanges between the Student Information System (currently PeopleSoft) and the CRM, data mapping, and troubleshooting and resolution of data exchange errors. The CRM Administrator assists the Director of Admissions in developing and implementing plans and initiatives to recruit a diverse student population, administers the undergraduate admission policy, and reviews and determines student eligibility for Wisconsin residency for fee purposes. RESPONSIBILITIES: Essential Knowledge & Abilities Some of the key responsibilities for this position will include: -Experience working with a CRM in higher education. -Ability to handle multiple priorities; communicate well in written and verbal form with staff; ability to train uses on computer system processes. -Excellent problem solving and investigative skills. Ability to recognize potential for errors with processes/reports and how to solve errors. -Effective as a team player and complete quality work independently. Must be comfortable operating in a collaborative, shared leadership environment. -Ability to provide staff support for business and technical projects, assignments and analysis preferred. -Ability to create technical documentation and flowcharts preferred. Ability to work independently on a day. TO ENSURE CONSIDERATION: Applications received by 8/11/2024 are ensured full consideration; position is open until filled. TO APPLY: Click the \"Apply for Job\" button. You must create an account and login before you can apply. If you have not yet registered, click on the \"Register Now\" link to begin the registration process. Please be sure you have included: -Cover Letter outlining your qualifications for the position -Resume -References Applications received by 8/11/2024 are ensured full consideration; position is open until filled. ***** OTHER EXPERIE CE AND QUALIFICATIONS: Qualifications -Bachelor\'s degree required, Master\'s preferred. -Experience using innovative technology such as a Customer Relationship Management (CRM) solution is required. -Experience with integrated student information systems and the utilization of data for analysis and assessment purposes is required. -A working knowledge of database systems such as PeopleSoft, or some other type of database product utilized by institutions of higher learning is required. Applicants must be authorized to work in the United States. ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu