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Summary The Networks and Telecommunication Services (NaTS) Service Line, at Kennedy Space Center, is seeking to fill an Information Technology Specialist position. Serves as a senior specialist under the Integrated Network and Infrastructure Office and is responsible for planning, development, installation, operations, and maintenance in support of communications systems and facilities. Responsibilities Maintains technical insight into the cause and the plan of action when damaged, failed, or otherwise nonconforming hardware, equipment, or systems are encountered, such as troubleshooting unprecedented communication systems issues and problems. Applies detailed knowledge of NASA's Enterprise Cable Plant Systems architecture and interfaces to meet NASA and other government agencies communications requirements with maximum efficiency. Supports the development of unique or leading-edge communications technology to meet specific mission requirements. Evaluates the accuracy of system records and plans improvements associated with NASA's Enterprise Cable Plant System. Prepares requirements for complex/high value projects involving communications equipment supporting construction or modification of facilities, systems, equipment, or hardware. Maintains contact with contractors to discuss and resolve technical, operational, and/or cybersecurity problems in areas such as Enterprise Cable Systems. Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Providing technical insight on the construction or modification of facilities, systems, equipment, or hardware in accordance with the technologies and standards associated with Building Industry Consulting Service International (BICSI); Monitoring contractor performance and reporting on requirements, projects, system records, or plan improvements; Providing technical guidance and engineering planning support for Inside/Outside Cable Plant technologies and architecture to support telecommunication equipment or systems. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Depending on position assignment, position may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.