Experience Inc. Jobs

Description Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you\'ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Job Summary This position is responsible for receiving and reviewing contracts and ensuring the approved content is conveyed accurately into the billing systems and field dispatching. The ideal candidate is able to solve problems, while continually leveraging various tools to achieve results. This position will help drive success of the business by supporting our sales teams and implementation project managers, acting as a watch guard to ensure incoming contracts, as well as service details are complete and accurate, and executing the requested services. This position may also represent their function inter-departmentally as a subject matter expert on an assigned product in project meetings. Duties and Responsibilities Support all entities of Astound Commercial Services Manage quality control and assurance relative to contract request forms for presale process, augmenting, changing or disconnecting service Create and analyze billing queries/reports for the purpose of revenue assurance or to support boundary partners and customers Ensure phone ops receives correct customer info/support disparities, including 911 information Data entry of Enterprise, Government, Education, Medical, and Strategic orders, Wholesale, Carrier and Cellular, COAX and commercial Bulk Video orders into billing system Research and provide support associated with customer issues Assist with issues in the field and scheduling Support product management discrepancies and plans to bill, new launches or product changes Ongoing audit activities, including gap identification and supporting resolution Work inter-departmentally to support problem solving and issue resolution Yearly and monthly variable rate increases Determine account adjustments, correctly code, gain approvals, and document Proactively identify and advocate process, tool, and reporting improvements Other duties as assigned Requirements/Qualifications Education: High school diploma or equivalent Experience: At least three years\' experience in the Telecommunications/cable industry preferred Knowledge, Skills and Abilities: Knowledge with ICOMS, NEWSTAR, SUGAR CRM, BOLT and RT preferred Proficiency with Microsoft Office suite including Word and Excel Adaptability to change; must be flexible due to the dynamic nature of the job Detail oriented with a high degree of accuracy Strong verbal and written communication skills Excellent customer service skills (internal and external) Eager to learn and problem solve Demonstrated data analysis and entry proficiency Ability to work a variety of hours and accept extended schedules as needed Ability to work in a fast-paced environment Ability to coordinate complex telephony port requests with minimal supervision Ability to work as part of a team Ability to prioritize and manage multiple priorities simultaneously We\'re Proud to Offer a Comprehensive Benefits Package Including: Competitive compensation including base salary plus uncapped commissions plan (see below for full comp details) Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West regio