Job Information
Computer World Services, Corp. Computer Systems Analyst - Level I in Kearneysville, West Virginia
The Computer Systems Analyst provides Tier III technical software, problem resolution for customers by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organizations products and services.
Key Tasks and Responsibilities
Uses automated information systems to analyze routine situations.
Reviews incoming requests and receives incoming calls. May prioritize for proper action.
Must be customer friendly, self-motivated, detail-oriented technician to perform complex troubleshooting for over 25 systems in a very fast-paced environment.
Resolves user problems quickly and efficiently.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applica tions available.
Conducts technical research to resolve issues as they are presented.
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
The successful candidate should demonstrate excellent customer service skills and a customer friendly demeanor and can work well on their own as well with a team and maintain professionalism at all times.
Can balance several critical tasks simultaneously in addition to having strong interpersonal skills.
Education & Experience
Associate degree is highly desired.
2-5 years of customer service experience is required.
Ability to think outside the box and utilize critical thinking skills to troubleshoot unique and difficult issues.
Ability to manage multiple priorities simultaneously and excellent time management skills.
Ability to communicate effectively, both verbally and written.
Ability to troubleshoot and problem solve.
Certifications
Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)
Security Clearance
Must be able to obtain and maintain government customer Public Trust clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
No travel required