Academy Sports + Outdoors Fraud Analyst in Katy, Texas
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Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth .
Reporting to Omnichannel Fulfillment, the Fraud Analyst is responsible for creating and implementing the fraud plan for Academy.com. You will need to identify shortcomings of the automated fraud tools by diving into real-time transactions on the site and performing detailed analysis of charge back data. Outputs from these tasks will be used to partner with external vendors to align charge backs to specific KPIs.
- Bachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience
Strong analytic experience required
Experience within a retail analytics environment strongly preferred
Ability to prioritize multiple inputs by customer experience and financial impacts
Strong interpersonal, written, and verbal communication skills to interface effectively with customers and individuals at various levels
Works well under pressure while consistently meeting time-sensitive deadlines
Analytical with strong problem-solving abilities and creative resolution skills
Skilled at performing complicated tasks through planning and setting goals that utilize extensive experience, judgment, and research
Analyze transactions from Academy.com for fraudulent behavior
Analyze charge back data from Academy.com for fraudulent patterns
Calling customers to investigate suspicious transactions
Create cohesive fraud trends from transactional data and report fraud trends to 3rd party providers
Analyze and report fraud related costs on ecommerce transactions
Testing SME for fraud related deployments
Evaluate and maintain 3rd party rules and machine learning thresholds
Compile and Report monthly Fraud Analysis
Review and Dispute Chargebacks for all tenders
Partner with accounting to accrue monthly ecommerce Fraud Fees
Partner with internal departments such as Information Technology, Loss Prevention, and Customer Care to understand company and customer impacts of Fraud trends
Coordinate with external vendors for Fraud screening and compliance regulations
Required to learn company policies, procedures and safety rules.
Maintain confidentiality of Academy’s financial information
Physical Requirements & Attendance
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Must be able to regularly work flexible hours, nights and weekends
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.