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Join Our Team at VCA Kelliwood Animal Hospital!

Position: Client Service Representative

Are you passionate about animals and customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want YOU to be the friendly, professional face of our team!

At VCA Kelliwood Animal Hospital , we pride ourselves on our mission: Your pet’s health is our top priority, and outstanding service is our goal . We are looking for an exceptional Client Service Representative (CSR) to join our team and help us deliver top-notch care and customer service every day.

Why You’ll Love Working with Us:

As a CSR at VCA, you’ll be the first point of contact for our clients and their beloved pets, making you an integral part of our hospital’s success. You’ll have the opportunity to build lasting relationships with both pets and their owners, helping to create a positive, welcoming environment for everyone who walks through our doors. We are looking for someone who is personable, professional, and passionate about delivering exceptional service!

Key Responsibilities:

• Create a welcoming atmosphere: Greet clients and their pets with warmth and kindness, answering calls, and escorting clients to exam rooms.

• Schedule and manage appointments: Coordinate, confirm, and manage appointment scheduling to keep our hospital running smoothly.

• Follow-up and outreach: Proactively place outbound calls for follow-ups, reminders, and to reach out to prospective clients.

• Manage billing and payments: Clearly explain fees, process payments, and assist with product/service recommendations.

• Educate clients: Provide guidance on non-medical pet care (like heartworm prevention, flea & tick control, and housebreaking) to ensure pets live happy, healthy lives.

• Organize and maintain medical records: Keep accurate medical records and charts up-to-date, and assist with administrative tasks.

• Maintain a clean, safe environment: Ensure the hospital is pristine, both inside and out, to provide the best experience for clients and pets alike.

What We’re Looking For:

• A friendly, energetic personality with a strong passion for both customer service and animal care.

• Exceptional communication skills and the ability to multitask in a fast-paced environment.

• A professional, can-do attitude, with a dedication to maintaining high standards of service.

• Previous experience in customer service or a veterinary setting is a plus, but we are happy to train the right candidate.

Compensation:

Competitive hourly wage starting at $15-16/hour , based on experience.

Why VCA?

• Be part of a compassionate, collaborative team committed to providing excellent care.

• Competitive pay, benefits, and opportunities for growth and advancement within VCA.

• Work in a modern, well-equipped facility with a friendly and supportive team.

If you’re ready to make a real difference in the lives of pets and their owners, we’d love to meet you! Apply today and become part of the VCA family.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com