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Concentrix Customer service specialist in the automotive industry with Dutch in Katowice, Poland

Job Title:

Customer service specialist in the automotive industry with Dutch

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, and email.

  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

  • Collaborate with colleagues to enhance the overall customer experience.

  • Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.

  • Exhibit warmth and enthusiasm in every customer interaction

  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements:

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.

  • Strong communication skills, with a minimum C1 level in Dutch and B2 level in English.

  • Ability to remain calm and tactful when dealing with customers.

  • Strong attention to detail and organizational skills.

  • Excellent problem-solving skills and a creative, solution-oriented mindset.

  • Willingness to learn and adapt to new technologies and processes.

Optional

  • Experience with other luxury Brands and Customers Relationship Management Systems (CRM).

What we offer:

  • Remote work from home

  • Comprehensive benefits (my benefit system, private medical healthcare, life insurance)

  • Team-building events

  • Fully paid training to prepare you for direct contact with customers

  • Team leader support at every stage of cooperation

  • Stable full-time employment based on an employment contract

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Dutch (Required), English (Required)

Time Type:

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