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J&J Family of Companies TECHNICAL PRODUCT OWNER - ITSM in Karnataka, India

TECHNICAL PRODUCT OWNER - ITSM - 2407020346W

Description

Technical Product Owner – ITSM

Responsibilities:

  • Responsible for end-to-end ownership for Kenvue GCC Bengaluru ServiceNow ITSM product, including roadmap and vision.

  • Partners with ITSM process owners to deliver of ITSM capabilities to meet the needs of the Technology & Data organization. The selected candidate will accomplish this responsibility through end-to-end responsibility for Kenvue’s ServiceNow ITSM product.

  • Partners with ServiceNow Platform Owner, and as needed Product Owners for HRSD and CSM, to champion ServiceNow in Kenvue.

  • Responsible for foundational ITSM data, including CMDB, including technology and automation-driven strategies to maintain high levels of data quality.

  • Manages team of direct reports and managed service providers to deliver architecture, development, testing, quality and operations needs.

  • Partners with ITSM and Technology & Data stakeholders to deliver new capabilities from ideation to deployment.

  • Advocates for technology and innovation; identifies new and emerging technology to deliver business needs.

  • Develops and coaches direct reports to cultivate talent within Technology & Data.

  • Manages ITSM platforms per SDLC and quality requirements (e.g. GxP) and supports internal and external audits as needed.

  • Establishes metrics and measures for performance of ITSM capabilities, including levels of technical debt.

  • Responsible for managing relationships with suppliers and managing financials (e.g. costs, licensing) across ITSM technology capabilities.

Position Requirements (Consider and identify requirements potential applicants must meet to be considered for the position):

Qualifications:

Education:

B.A / B.S degree is required, preferably in Science, Technology, Engineering or Math.

Experience and Skills:

Required:

  • At least 8 years of progressive technology experience, including 5 years as a ServiceNow technical product owner, platform owner, or architect.

  • 2 years organization leadership/people management preferred

  • Expert knowledge in the ServiceNow platform and capabilities.

  • Demonstrated experience utilizing technology and innovation to solve business challenges.

  • Experience working in and/or leading Product, Agile and Scrum teams.

  • Excellent written and verbal communication skills; ability to communicate effectively with both executives and technicians.

  • Experience working in a global organization and/or working as a part of global teams.

  • Excellent analytical and problem solving skills

  • Solid understanding of ITIL and ITSM processes.

Preferred:

  • Experience in people management.

  • One or more ServiceNow certifications.

  • Scaled Agile Framework (SAFe) certification.

Qualifications

Qualifications:

Education:

B.A / B.S degree is required, preferably in Science, Technology, Engineering or Math.

Experience and Skills:

Required:

  • At least 8 years of progressive technology experience, including 5 years as a ServiceNow technical product owner, platform owner, or architect.

  • 2 years organization leadership/people management preferred

  • Expert knowledge in the ServiceNow platform and capabilities.

  • Demonstrated experience utilizing technology and innovation to solve business challenges.

  • Experience working in and/or leading Product, Agile and Scrum teams.

  • Excellent written and verbal communication skills; ability to communicate effectively with both executives and technicians.

  • Experience working in a global organization and/or working as a part of global teams.

  • Excellent analytical and problem solving skills

  • Solid understanding of ITIL and ITSM processes.

Primary Location Asia Pacific-India-Karnataka-Bangalore

Travel No

Job Function Operations (IT)

Req ID: 2407020346W

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