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CBRE Assistant Facilities Manager | Karachi in Karachi, Pakistan

Assistant Facilities Manager | Karachi

Job ID

190489

Posted

23-Oct-2024

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Karachi - Sindh - Pakistan

Key Tasks:

  • Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience

  • Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction

  • Managing Building Management Systems, managing Preventative Planned Maintenance schedules in the CMMS system defined, Environmental Health and Safety and Quality Compliance, etc. as required

  • Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times

  • Managing and reviewing health and safety documentation to ensure compliance and safety on site with recommendation and implementation in alignment with CBRE and GSK QHSE Leads

  • Ensure company and client policies and procedures are adhered to consistently including statutory compliance and standard operating procedures for activities in scope

  • Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary

  • Managing budget and spend ensuring alignment with CBRE and GSK policies and procedure i.e., closure of business reviews, leading P&L, liaising with the Contract Support/FC to map the budget vs spent tracker

  • Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements

  • Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits

  • Preparation and delivery of monthly Contract and Business Unit Reviews

  • Ad-hoc reporting as requested by the account

  • Collaboration with external project managers in relation with facilities projects and fitouts on site

  • Managing the Facilities team (if applicable), managing team’s objectives, goals and growth

  • Supervising and monitoring team’s day to day work

  • Providing event support and event space set up which may include light lifting

  • Enabling and promoting engagement at site with support to any additional services in alignment with the agreed SOW.

  • Act as the local point of contact/liaison for external contractors and consultants, monitor contractors' on-site activities and report on inappropriate Health and safety arrangements.

  • Preparing and reporting the gaps identified in day-to-day operational activities (covering all soft and hard services)

  • Leading the GAP analysis of the sites with the preparation of reports for the Facility Manager

  • Preparing and maintaining the asset reports for all equipment and assets installed at the client site

  • Responsible for preparing detailed reporting of the shortcomings on Daily/Weekly/Monthly basis and reporting it back to the reporting Manager

  • Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons provides appropriate assistance and makes appropriate notifications according to operating procedures.

  • Formulation of on-need SOPs with the approval of CBRE and GSK Local leadership to ensure transparency and service compliances.

Success Measures

  • Achievement of Business Unit / Contract KPIs in line with business requirements.

  • Customer Management Report accurate and timely

  • Deep knowledge of Contract specifics. Change Requests are processed accurate and timely

  • Client satisfaction, as Voice of Customer or any other CBRE Client Survey. No escalations

Education:

  • Business Graduate / engineering qualification will be preferred

Experience:

  • 3-5 years’ direct facilities Management experience

Skills:

  • Fluent in English and local language

  • Social skills to be able to follow up and maintain relationships

  • Open to new ways of working to challenge inefficiencies

  • IT Skills to achieve key tasks and give the business a sound reporting base.

  • Superior written and verbal communication skills with strong oral presentation skills.

  • Capable of working in a matrix environment.

  • Must have some financial knowledge and understanding of financial models

  • Administrative skills in managing facility related activities covering technical services and non-technical services

  • Ability to comprehend, analyse, and interpret complex documents.

  • People management to facilitate the client and CBRE team

Circumstances:

  • On a daily basis - working on site The role will be 5-day week Monday to Friday (On occasion, it may be required to work weekends or bank holidays, this will be arranged in advance)

Core Competencies:

  • Customer Service

  • Communication

  • Integrity

  • Attention to Detail

  • Financial skills

  • People Skills

  • Admin/Facility Competencies

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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