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Solutions Engineer III

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This fully remote opportunity allows you the flexibility to work from home in support of Epsilon’s USDA DISC Customer.

Our Customer’s Mission :

The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC’s highly complex and interconnected technology infrastructure to conduct their operations. To better support this mission, DISC is modernizing their technology by transitioning to a continuous integration, deployment, and code-based organization.

An average day:

As Solutions Engineer III, you will be responsible for understanding customer needs and designing technical solutions to address their specific challenges. This role involves collaborating closely with both the sales team and customers to articulate complex technical concepts in a clear and understandable manner, ensuring that the proposed solutions align with the client's requirements. Additionally, you will play a pivotal role in the implementation and deployment of these solutions, providing technical expertise and support throughout the process. In this position you will:

• Be a new customer focused trusted advisor by gaining a sufficient understanding customer business application environments and project requirements and timelines by forging strong communication bonds.

• Achieve high level of new customer business application environment understanding by documenting operating systems, application languages, databases, storage protocols and volume, customer and administrator access methods, application architecture and interdependencies, and testing methods.

• Maintain new customer confidence through continual engagement, support collaboration, and service delivery.

• Continually brief internal stakeholders on new customer project status and advocate on behalf of new customer to achieve desired business outcomes.

• Lead planning, coordination, documentation, and direction of both on-premises and commercial cloud projects in concert with subject matter experts in support of new customer initiatives.

• Ensure environments adhere to government-mandated compliance frameworks such as FISMA, FedRAMP, and other security policies using AWS Control Tower or Azure governance tools.

• Work closely with security teams to implement and maintain cloud security measures, utilizing services like AWS Identity and Access Management (IAM), Azure Active Directory, and Control Tower guardrails to enforce a least privilege approach to identity and access controls.

• Assist in developing Basis of Estimates for potential new customers by engaging various internal teams to determine their level of effort for any proposed project.

• Quickly and efficiently identify areas of risk to a new customer’s project and collaborate on a solution to resolve the issue or escalate through proper channels for resolution.

• Configure and manage identity management roles, backend data stores, and network discovery tools in support of an exceptional new customer experience.

• Work with internal teams to enhance overall user experience though the entirety of the customers business lifecycle.

• Review and assist with enhancement of cloud architecture, networking, security, storage, DevOps, CI/CD, containers, serverless computing, cloud migrations, and multi-region DR solutions.

• Follow organizational change, incident, and problem management guidelines and procedures.

• Utilize automation tools and frameworks following organizational standards.

• Design and solve complex problems with automation first techniques utilizing client provided automation tools.

• Maintain and contribute to enterprise source code and configuration (git) repositories.

• Participate in Agile project management and a DevSecOps culture as required.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Experience working closely with cloud engineering and operations teams, providing guidance, and troubleshooting for account setup, governance, scaling, and optimization of cloud environments.

• Proven experience handling critical cloud escalations, ensuring prompt and customer-centric resolutions in high-stakes federal environments.

• Ability to communicate applicable technical subject matter expertise to other engineers, as well as non-technical business associates, management, and others as needed.

• Ability to work well in a collaborative team environment, but also independently.

• Familiar with IT Infrastructure Library (ITIL) service operation best practices.

• Experience and comfort with change and ambiguity given the ever-evolving nature of the business.

• Strong written and oral communication skills in the English language.

• Exceptional customer service skills.

• Strong time-management and prioritization skills.

• Preferred AWS Certified Solutions Architect – Associate certification or similar.

• Preferred experience managing and using AWS Control Tower or Azure governance solutions for multi-account environments, ensuring secure and compliant operations.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

We will be accepting applications through 11/6/2024.

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