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Enterprise Holdings Return Agent / Handheld (Seasonal) Full-Time in Kansas City, Missouri

Overview

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America.

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

We are seeking a responsible, dedicated person to join our team as a Seasonal Full Time Return Agent. This position is seasonal (lasting no more than 150 days), and pays $12.00/hour plus incentive bonuses.

This position is located at our National/Alamo KCI Airport facility: 648 N. Madrid, Kansas City, MO 64153

Flexible full time schedules are available Sunday through Saturday between the hours of 6:00am to 10:00pm.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here .

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Complete return transactions with 100% accuracy.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Minimum of 1 year customer service experience

  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years

  • No drug or alcohol related convictions on driving record in the last 3 years

  • Must be willing to work seasonal position for no longer than 150 days

  • Must be able to work a flexible full time schedule of up to 40 hours/week.

  • Cannot have held another position, regular or seasonal, with Enterprise Holdings or any of its brands in the past 6 months.

  • Must be able to work outdoors (parking lot) in the elements with long periods of standing

  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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